Technical Support Specialist

1 week ago

Rockland, United States Lonza Full time

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

The Technical Support Specialist will serve as a key scientific resource, supporting site operations with a focus on manufacturing agarose, precast gels, bioassays, and related products.

This role will provide technical expertise across all site operations and product lines, working closely with cross-functional teams to maintain and enhance product quality and process efficiency. Responsibilities include conducting investigations, designing experiments (DOE), analyzing data, and recommending and implementing corrective actions. Additionally, the specialist will lead initiatives such as new vendor qualifications, the implementation of new processes and products, and driving process improvements for increased efficiency.

Key Responsibilities:

  • Scientific resource within the department and on cross functional teams supporting and driving continuous product and process improvements.
  • Able to independently perform laboratory tasks using established procedures and maintain Standard Process Controls for key products and processes.
  • Able to compile and analyze data, write summary reports, and present information with conclusions and recommendations to team members.
  • Active presence in manufacturing to identify areas of improvement and initiate changes to streamline/simplify processes and perform investigations.
  • Maintain high quality standards for all products and processes. Support/lead process/product/raw material validations. Support/lead investigations to resolve internal and external non-conformities.
Key Requirements:
  • Significant laboratory experience with a strong foundation in molecular biology and biochemistry techniques.
  • Biotech manufacturing experience is a plus.
  • Proficient in using standard laboratory equipment.
  • Experienced in creating and revising SOPs, leading validations, and implementing new or improved processes.
  • Strong understanding of quality standards and systems.
  • Knowledgeable in statistical analysis methods.
  • Comfortable working in a fast-paced and constantly evolving environment.
  • Self-motivated team player with a strong sense of collaboration.


Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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