Electrical Support Engineer I

9 hours ago

Uxbridge, United States Lenze Full time

Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. We accommodate support to the customer throughout the entire machine development process - from the control system to the drive shaft, from the initial idea to after-sales.

Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and commercial equipment (pumps/fans). A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Position Summary : As an Electrical Support Engineer I, the primary responsibility is supporting Lenze customers with basic electronic products. This would include phone and email support with rare cases of onsite support. In the role you would interact with our internal and external sales teams, customers, customer care, and other technical teams. You would assist with product selection, troubleshooting, parameterization, and providing general support for Lenze customers.

Position Title : Electrical Support Engineer I

Location : Uxbridge, MA

Potential Earnings : $85,000

Key Responsibilities Include :

  • Responds to technical support questions relating to Lenze Electronic products via phone and email.
  • Diagnose, troubleshoot, assist with product selection, assist with programming, and wiring for electronic products.
  • Will assist with identifying migration options for older electronic products.
  • May include up to 10% of traveling/onsite.
  • Keep up to date and informed on all company products, services, and policies.
  • Always presents a professional image of Lenze.
  • Seek opportunities to promote the services offered by Lenze.
  • Perform other duties and responsibilities as requested.
  • Utilizing SAP and CRM to provide accurate data to our customers
  • Integrate with our sales, operations, and customer service teams to ensure timely answers to our customers.
Requirements

Qualifications Include :
  • Associate degree in electronic/Electrical engineering or equivalent experience preferred
  • 1-2 years' Experience in related products and troubleshooting preferred.
  • Ability to read electronic and electrical drawings required.
  • Strong troubleshooting skills required.
  • Exceptional customer focus and ability to work under pressure.
  • Ability to anticipate and meet the needs/wants of the customer without being prompted.
  • Must be a self-starter and work well with minimal supervision.
  • Strong verbal, written and interpersonal communication skills.
  • Organizational skills and ability to handle multiple service needs simultaneously.
  • Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
  • SAP experience beneficial
Competitive Company Benefits :
  • Blue Cross Blue Shield Medical and Dental Insurance - PPO and HMO Options
  • FSA, HSA options
  • Eyemed Vision Insurance
  • 401(k) with up to a 4% company match with Fidelity
  • Up to 3 weeks of PTO
  • 10 company paid holidays (8 fixed and 2 floating holidays)
  • Company paid short term, long term, and ADD & D insurance
  • Up to 13 weeks 100% paid parental leave after one year of service
  • Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
  • Tuition reimbursement


Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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