Aftermarket Solutions

WHO WE ARE
We're a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.
From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.
Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.
WHY WE LOVE IT
Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.
We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.
HOW YOU WILL DO IT
Purpose Statement: The Solutions & Development Director plays a pivotal role in driving the growth of the Sustaining Services business by pursuing and capturing new business opportunities. This position is critical in expanding the Sustaining Services business and therefore is an enabler for the most opportune growth engine for Plexus Enterprise business portfolio, blending the strategic focus of a "hunter" with the creative expertise of a "solutions creator." Key responsibilities include identifying and closing new business opportunities, developing comprehensive aftermarket solutions, and collaborating across functions to ensure sustained revenue growth in service to all of the market sectors that Plexus supports.
Key Job Accountabilities:
Target Identification & Funnel Development: Prioritize target customers and develop a robust sales funnel to meet and exceed revenue targets. Focus on new business opportunities by engaging early in the sales cycle, driving sales funnel growth, and ensuring alignment with business goals.
Sales Process Leadership: Spearhead the sales process and ensure that business solutions are effectively positioned to secure new business. This includes designing and documenting complex enterprise-wide solutions and gathering intelligence to influence future business opportunities.
Aftermarket Solutions Development & Leadership: Lead the development of aftermarket capabilities (e.g., warranty services, field service, and repair centers). Stay aligned with market trends and evolving customer demands, and partner with market analysts to develop value-added solutions.
Cross-functional Collaboration & Influence: Work across various business units and market sectors, collaborating with business leaders, market analysts, and sector teams to develop and execute marketing strategies. This includes influencing cross-functional teams without direct authority and engaging functional areas like supply chain, finance, and logistics.
Continuous Improvement & Innovation: Demonstrate a mindset focused on continuous improvement by providing insights to enhance sales processes and customer engagement. Stay informed of emerging technologies and market trends to ensure solutions remain cutting-edge.
Education/Experience Qualifications:
A Bachelor's Degree.
Eight (8) or more years of experience leading aftermarket programs within relevant industries (e.g., electronics, PCB, metal).
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
Proven track record in building and managing sales funnels, with a focus on closing deals that drive significant revenue growth.
Deep understanding of Plexus markets and market adjacencies that support business growth.
Experience in aftermarket operations and solutions development, particularly in the electronics industry.
Physical Requirements:
Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.
Travel Requirements:
More than 50%
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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