Business Systems Analyst IV

Overview

To research, evaluate, design, implement, and maintain system and product solutions, applying expert knowledge of engineering principles. Lead the coordination of activities between multiple disciplines within the business and vendors on both technical and non-technical issues pertaining to Salesforce, nCino tailored to the financial service industry. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Cloud Engineering: Delivery of the computing services and the duties associated with it such as designing, planning, administering, developing, or maintaining applications in Salesforce. Considered subject matter expert and a key stakeholder/key contributor on highly complex initiatives and project teams. Conduct complex work assignments under general direction.

Responsibilities

Collaborate with stakeholders to understand business requirements, objectives, and processes related to the credit union domain
Design comprehensive and scalable solutions for Salesforce eco system that align with industry best practices and regulatory compliance
Prototype and troubleshoot solutions in lower sandboxes to showcase new functionality and issue resolution
Utilize expertise in Salesforce and nCino capabilities to configure and customize the systems for the credit union's lending department
Configure objects, workflows, reports, and dashboards to optimize processes and enhance user experience
Establish and enforce architectural principles, standards, and guidelines for Salesforce and nCino implementations
Consider security, data governance, and scalability requirements, providing guidance to the appropriate teams and ensuring adherence to gold standard
Work closely with Business Solution Owners, Business Solution Analysts, and other stakeholders to gather requirements and translate them into technical solutions
Conduct regular meetings and presentations to communicate design, progress, and risks
Create and maintain comprehensive documentation of the Salesforce and nCino architecture, including functional specifications, technical designs, data models, and integration workflows
Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders
Provide technical leadership and guidance to development/administrative teams, ensuring successful delivery of Salesforce and nCino solutions
Mentor and coach junior team members, promoting knowledge sharing and continuous learning
Stay updated with industry trends, best practices, and emerging technologies in the credit union and financial services domain utilizing design thinking and potential optimization of technology
Leverage this knowledge to drive innovation and recommend improvements to the Salesforce eco system
Lead functional and technical workshops, demonstrating leadership and communication skills in designing, delivering, testing, and deploying solutions
Serve as a trusted advisor to the Salesforce Platform team, driving conversations internal stakeholders to shape the architectural vision and establish a program architectural roadmap
Manage user expectations and negotiate solutions to complex problems with all stakeholders
Establish trust with business leaders, promoting and implementing standard processes via Salesforce
Develop sophisticated business processes using native Salesforce Industries technology and integration tools
Proactively highlight and manage risk areas in solutions, committing to see issues through to completion
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Perform other duties as assigned

Qualifications

Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of training, education, and experience
Minimum of 7+ years of experience with Salesforce Solution Architecture
Proven experience as a Salesforce Engineer, with a focus on nCino financial service applications
Proficiency in Apex, Visualforce, Lightning web components, and other Salesforce development tools
Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
Extensive experience demonstrating critical thinking and problem-solving abilities
Extensive experience in negotiating and influencing decisions with stakeholders
Expert knowledge with data modeling, integration patterns, and API development
Expert knowledge with Identity and Access Management/Integration Security
Expert knowledge with Sharing and Visibility
Expert knowledge and understanding of platform security standards and best practices within financial services
Expert knowledge and understanding of DevOps and change management process
Extensive experience with Triggers, Lightning Flows, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Extensive experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD

Desired Qualifications

Salesforce certifications: Salesforce Administrator, App Builder, Certified Application Architect or Salesforce Certified System Architect
Experience with Domains - Credit Union and Financial Services
Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, and other modern UI techniques
Product knowledge and experience - Data Cloud, Financial Services Cloud (FSC), nCino - Commercial + Consumer LOS and Treasury Services
Expert knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA Heritage Oaks Drive Pensacola, FL Security Drive Winchester, VA Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

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• Forbes 2024 America's Best Large Employers

• Forbes 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials 2023

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• Fortune 100 Best Companies to Work For 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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