Business Analyst
1 day ago
**Business Analyst
Salary Estimate:$60,000 - $80,000 per year
About the Role:The Account Services Team at BirchStreet Systems is seeking a highly motivated and analytical individual to fill the position of Business Analyst. In this role, you will work closely with clients to understand their needs and provide solutions that meet their expectations.
Key Responsibilities:- Analyze and evaluate incident reports to identify trends and areas for improvement
- Develop and maintain accurate documentation of IT standards and procedures
- Collaborate with team members to resolve complex problems and escalate issues to management when necessary
- Provide exceptional customer service through effective communication and timely resolution of support requests
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in a technical support role
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
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