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Senior Patient Care Coordinator
1 month ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Location: 789 Cortaro Dr Ruskin, FL
Working Hours: Monday-Friday 8am-5pm
Primary Responsibilities:
- Provide leadership, guidance, support and direction for center staff
- Function as first contact for customer service issues
- Plans organizes and administers a community recreation program for older adults including activities
- Responsible for creating corrective action plans responding to members and staff incidents and coordinating emergencies with local EMS and the adjacent clinic
Resolve complex issues rarely deferring to supervisor/manager - Coordinates staff work activities and monthly schedules in a timely manner
- Ensures that the monthly calendar is in place ahead of time for the members to review and sign up
- Mantains senior member data base (s)effectively. Produces monthly reports to show member statistics
- Lead may need to be willing to travel within their own market for coverage, training, support needs
- Represent the senior center at public and Professional meetings and conferences
- Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of customer service experience
Soft Skills:
- Proven ability to train and mentor others
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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