Operations Manager

3 weeks ago

South Bend, United States Right At Home Full time
OPERATIONS MANAGER

Looking for a job with a purpose? Want to make a difference in your community and improve the quality of life for those you serve?

Right at Home specializes in in-home care, helping seniors remain independent and age in place. We cover South Bend, Mishawaka, Granger, Elkhart and the surrounding communities. We are seeking an Operations Manager who is honest, energetic, and approachable, with great communication skills and attention to detail. If this sounds like you, come and lead our team

Responsibilities and Duties
  • Assures the office is compliant with company policies and applicable laws
  • Plans and implements recruitment and retention plans, including interviewing, hiring, onboarding and training caregivers and other staff members
  • Manages client and employee satisfaction, including addressing caregivers' on-shift issues and interfacing with clients and families
  • Schedule caregiver shifts, ensuring the proper caregiver and client match
  • Supervises caregivers, including timecard processing, monitoring clock-ins and -outs and other payroll responsibilities, and mentoring and supporting care delivery
  • Responds to inquiries from potential clients and caregivers
  • Other general office and clerical functions assigned by the Owner
  • Maintains a positive, professional demeanor at all times, demonstrates positive leadership skills, and is able to problem solve independently
Benefits
  • Competitive salary
  • Paid weekly
  • Annual discretionary bonus
  • 3 weeks of vacation time off plus select holidays
  • Upward mobility
  • Make a difference and give back to those in need
Qualifications and Skills
  • High school graduate
  • Ability to work independently with sound judgment
  • Be available as required for on-call duty outside of normal office hours
  • 5-10 years of healthcare administrative or leadership experience preferred
  • Experience with WellSky or similar operations and scheduling software preferred
  • Excellent and prompt interpersonal communication skills and energy
  • Adaptable and able to multitask in a high-functioning office environment
  • Pass a background check and drug screen
  • Possess or obtain a valid TB test and CPR certification

Right at Home is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

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