Onsite Business Travel Consultant

3 weeks ago

Houston, United States American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Dedicated On-site Executive Travel C onsultant , you'll join our highly skilled team, who will provide outstanding travel services for Senior Executives of the World's forth largest petroleum and natural gas company. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities .

What You'll Do

  • Advise and arrange corporate travel for executive business travelers

  • Provide some domestic leisure travel for executive's family members.

  • Conduct analysis and research on travel options, including cultural understanding, customs, time differences and local weather conditions and pro-actively anticipate traveler needs to sell additional services

  • Arrange and book domestic and international business travel, in a variety of complexity, for airline bookings, hotel accommodations, car rental and limousine reservations for the specific needs of the executive team

  • Use Sabre Global Distribution Systems (GDS)

  • Ensure compliance to executive's agreed travel policy, service provider policies, and regulatory requirements

  • Use positive telephone and in-person service techniques and act on special customer requests

  • Maintain availability 24/7 during executive travel periods or emergencies, to provide timely assistance

  • Monitor flight disruptions when executive personnel are traveling and provide needed support

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

  • Passion for excellence in travel servicing for executive travelers on-site at the ASC Center in Houston, TX Monday-Friday Day and able to be on call 24/7 when President and Senior Executives travel.

  • 10 years of VIP corporate travel experience. Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

  • Expertise with Native Sabre GDS, Concur, AMEX Insight Reporting Functions and Microsoft Office

  • Professional communication (written and verbal) and pays a ttention to detail

  • Act with integrity, and look after personal traveler information

  • Resolving customer issues quickly and independently / with supplier

  • Teamwork and openness to feedback

This Traveler Care position is located On-site with the customer at the ASC Center

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data and confidential client information or data.

Location

Houston, Texas, United States

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for

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