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Senior Solutions Engineer

2 months ago

Rapid City, United States CompuNet, Inc Full time
Why join CompuNet?

CompuNet values its people more than any other asset-and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

CompuNet, Inc is seeking a Microsoft Senior Solutions Engineer to join our team serving our Big Sky market. The selected candidate can be physically located anywhere within our market area which includes Montana, Wyoming, North Dakota, South Dakota, Eastern Idaho and Alaska.

The CompuNet Microsoft Senior Solutions Engineer is responsible for designing, developing, and deploying highly effective business solutions using the latest Microsoft products and technologies that include Office 365, Exchange, Azure, Active Directory and other related products and services.

The Microsoft Senior Solutions Engineer is expected to have experience with a mix of advanced Microsoft technology, IT Operations and strategic business acumen. This role requires both broad and deep technology knowledge and the ability to architect solutions by mapping client business requirements to suitable solutions, with a focus on operational effectiveness and business value. As a member of the CompuNet team, it is imperative that you have experience in delivering consulting engagements, managing customer expectations, and an in-depth understanding of the components that make up the core of the Microsoft cloud services offerings and how to leverage on premise solutions that are a best fit for the business.

This role requires an individual with strong communication skills and the organizational agility to guide clients through projects when there are multiple work streams and resources involved. In order to be successful, you should have prior experience with traditional Microsoft Premise solutions, Hybrid Solutions, Cloud solutions and the operational experiences of managing major upgrades and complex migrations. This position must have a passion for interacting with customers, which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Core Duties and Responsibilities (but not limited to):
  • Be able to communicate Microsoft Office365 / Azure product benefits and professional services capabilities to both technical IT teams and business leaders.
  • Support and grow the value and productivity customers receive from using Microsoft Technologies around the O365 and collaboration products.
  • Independently gather and translate client business requirements into a use case for Microsoft O365 (or other products) and drive adoption
  • Collaborate with the sales team to build winning strategies for our clients
  • Perform necessary pre-sales functions to create solution designs
  • Effective whiteboard storytelling to be able to communicate designs and strategies with a client and team members
  • Build Bill of Materials (BoM), create illustrations and diagrams, write and provide Statements of Work (SoW).
  • Post-sales implementation of solution designed and aide in the customer adoption experience
  • Produce post Implementation project documentation.
  • Client end-user systems administration training (post implementation) of CompuNet solutions.
  • Ensure customers have an understanding of the relevant application features, infrastructure, and operations implications of the solution.
  • Participate in occasional speaking engagements to provide technical expertise for "go-to market" strategies or other related events.
  • Assist our company with internal IT deployments/implementations of any Microsoft O365 solutions (as needed).
Key Expectations of this role:
  • Be an O365 / Exchange / Active Directory subject matter expert, understanding both licensing and product function.
  • Develop and grow O365 market opportunities and strategies.
  • To listen and address customer technical challenges and design the right solution that scales and integrates to their desired expectations.
  • Assist with further developing our Microsoft Partnership and Programs.
  • To be an active participant in the larger CompuNet Microsoft practice.
  • To maintain existing certifications and grow to new areas within relevant certification.
  • To participate in all team functions including calls, meetings, events, etc..
  • To accept mentorship from CompuNet Distinguished Systems Engineers (DSCs), Consulting Systems Engineers (CSEs).
  • To own the opportunity lifecycle (pre-sales, solution delivery and on-going solution optimization).
Position Requirements:
  • 7+ years of experience in IT systems development or consulting
  • 7+ years of experience in designing solutions to solve business problems
  • 7+ years of industry experience with Microsoft products.
  • Demonstrated knowledge of Exchange Online and O365 plans for commercial and government sectors and hybrid connectivity between O365 and on-premises servers and clients.
  • Experience in designing and deploying Microsoft Exchange Server 2010, 2013, and 2016 in various scenarios
  • Experience with migrations of Exchange Server to O365 and / or Exchange Online.
  • Experience with third party migration tools for Exchange Server and Office 365
  • Demonstrated knowledge of the roles and features, as well as improvements in Microsoft Exchange 2013 and 2016 including mail flow, high availability, archiving, managed availability, administration via GUI and shell environments, and integration with other Microsoft products.
  • Demonstrated knowledge of connecting end users to Exchange via Outlook for both PC/MAC, web-based configurations, and mobile devices.
  • Experience with antispam, antimalware, message trace and reporting a plus.
  • Understanding of archiving, eDiscovery, auditing, and mobile device management.
  • Experience with custom workflows, Business Intelligence dashboards, Site collections, Sub sites, Master Pages, Lists, Custom Lists, SharePoint Designer, InfoPath, Web Parts, Power BI.
  • Experience with SharePoint concepts and relevant features for businesses of various size and vertical market
  • Knowledge of Exchange Server clusters a plus
  • Experience with backup / Recover for Exchange, Sharepoint, OneDrive
  • Understanding of network traffic management principles and technologies such as load balancers, WAN optimizers, etc.
  • Understanding of core TCP/IP and OSI networking principles.
  • Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
  • Demonstrated aptitude for providing exceptional customer service in politically charged environments.
  • Ability to adapt to the customer's changing needs or requirements as they arise.
  • Ability to work independently with minimal management supervision and also as part of a global team of Consultants and Engineers
  • Possess passion for continuous learning, strong problem-solving skills, critical thinking, and time management skills, and good judgement.
  • Ability to enhance the technical expertise of peers via the development of product related intellectual capital and mentoring new hires.
  • Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use.
  • Assist in developing strategies to gain additional business by communicating opportunities to sales teams.
  • Travel will be required for this position (20-40%).
Preferred Requirements:
  • Understanding of Windows Server, Virtualization, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Microsoft SQL Server, Skype for Business, Azure, Identity Management
  • Windows Server 2012 certification via MCSA or MCSE certification.
  • Exchange and O365 certification
  • Azure architecture certification
  • Storage or other networking certifications are a plus.
  • Experience with scripting / programming languages and use of PowerShell a plus.
  • Security + or CISSP Certification a plus
  • ITIL Foundation Certification
Education Requirements:
  • Minimum bachelor's degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.
Additional Information

At CompuNet, we strive to do the right thing - that includes taking care of our employees. We offer a full and comprehensive compensation package to all our employees, including:
  • Medical, Dental, Vision, Employee Assistance Program, and Flexible Spending Accounts
  • Life and AD&D insurance, Disability coverage, Critical Illness and Accident Insurance
  • Paid Time Off (PTO) and paid Holidays
  • Company-matching 401(k)
  • Profit Sharing
  • Competitive salary


Who we are

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.