AV Engineer

5 days ago

Groton, United States Netpace Full time
OB SUMMARY
***This job req is subject to...
JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

**** THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME

**** SUPPLIER LOGO, BILL RATES, PERSONAL EMAIL AND PHONE NUMBERS ARE NOT PERMITTED ON RESUMES ****

PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE

Minimum wage rate: $43.80

Bill rate: $60.00

Work location: Groton and New London CT, with some requirements in North Kingstown, RI / some availability for Hybrid

Vaccination required: Yes

Work hours: Hours vary. Coordination with the other team members to support the client needs is flexible. Typical workday is 0730-1630 with room for an earlier or later start to meet client support needs.

On Call: As needed

Extension: Yes

Contract to Hire: Yes

Travel: As needed - up to 15%

US CITIZENSHIP REQUIRED: Yes

Qualifications :
  • University degree or equivalent experience with a focus in professional programming
  • Knowledge and experience working in an ITIL driven environment
  • Requires a solid understanding of Crestron Programming, DigitalMedia, Designer, and Technician skillsets
Job Description:

Key Responsibilities:
  • Utilizes strong product, technology and industry knowledge to provide tier 2 support and services within the Audio/Visual environment.
  • Collaborates with network engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems.
  • Understands the functionality and capability of a core set of infrastructure tools and provides guidance on the configuration and deployment of AV infrastructure tools.
  • Expected to provide customization and integration with all AV equipment within the client environment
  • Recommends process/procedure improvements as discovered.
  • Completes assigned activities within schedule.
  • Independently performs tasks in a focused domain. Supports maintenance of hardware / software, platform, customer proprietary, COTS, or Client applications from a domain specified area.
  • Identifies and performs a variety of independent analysis and problem resolution assignments.
  • Defines approaches and provides extensive business and/or technical expertise to attain objectives.
  • Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the clients first level help desk support function.
  • Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products.
  • Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
  • Provides alerts and situation status information to both client and Client management.
  • Coordinates critical client issues as well as new product and/or system implementations.
  • Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
  • Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete.
  • Identifies, develops and conducts training needs for other analysts and clients as appropriate.
  • May participate or lead defined projects activities.
  • Initiates process improvements for internal and external clients.

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