AV Engineer

2 weeks ago

Groton, United States Netpace Full time
OB SUMMARY
***This job req is subject to...
JOB DESCRIPTION

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

**** THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME

**** SUPPLIER LOGO, BILL RATES, PERSONAL EMAIL AND PHONE NUMBERS ARE NOT PERMITTED ON RESUMES ****

PLEASE SUBMIT IN WORD FORMAT IF POSSIBLE

Minimum wage rate: $43.80

Bill rate: $60.00

Work location: Groton and New London CT, with some requirements in North Kingstown, RI / some availability for Hybrid

Vaccination required: Yes

Work hours: Hours vary. Coordination with the other team members to support the client needs is flexible. Typical workday is 0730-1630 with room for an earlier or later start to meet client support needs.

On Call: As needed

Extension: Yes

Contract to Hire: Yes

Travel: As needed - up to 15%

US CITIZENSHIP REQUIRED: Yes

Qualifications :
  • University degree or equivalent experience with a focus in professional programming
  • Knowledge and experience working in an ITIL driven environment
  • Requires a solid understanding of Crestron Programming, DigitalMedia, Designer, and Technician skillsets
Job Description:

Key Responsibilities:
  • Utilizes strong product, technology and industry knowledge to provide tier 2 support and services within the Audio/Visual environment.
  • Collaborates with network engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems.
  • Understands the functionality and capability of a core set of infrastructure tools and provides guidance on the configuration and deployment of AV infrastructure tools.
  • Expected to provide customization and integration with all AV equipment within the client environment
  • Recommends process/procedure improvements as discovered.
  • Completes assigned activities within schedule.
  • Independently performs tasks in a focused domain. Supports maintenance of hardware / software, platform, customer proprietary, COTS, or Client applications from a domain specified area.
  • Identifies and performs a variety of independent analysis and problem resolution assignments.
  • Defines approaches and provides extensive business and/or technical expertise to attain objectives.
  • Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the clients first level help desk support function.
  • Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products.
  • Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
  • Provides alerts and situation status information to both client and Client management.
  • Coordinates critical client issues as well as new product and/or system implementations.
  • Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
  • Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete.
  • Identifies, develops and conducts training needs for other analysts and clients as appropriate.
  • May participate or lead defined projects activities.
  • Initiates process improvements for internal and external clients.

  • AV Engineer

    2 weeks ago

    Groton, United States Netpace Full time

    OB SUMMARY ***This job req is subject to... JOB DESCRIPTION ***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*** **** THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME **** SUPPLIER LOGO, BILL RATES, PERSONAL EMAIL AND PHONE NUMBERS ARE NOT...

  • Senior Audio Visual Solutions Specialist

    2 weeks ago

    Groton, Connecticut, United States Netpace Full time

    Job Description**Company Overview**Netpace is a leading provider of Audio Visual solutions, serving clients across the United States. Our team of experts is dedicated to delivering exceptional support and services, ensuring seamless integration of our solutions into clients' environments.**Salary**The estimated salary for this position ranges from $68,000 to...