Business Account Manager

2 weeks ago

Ashburn, United States Verizon Full time
When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

You'll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You'll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

  • Prospect for new customers while partnering with the sales team to close opportunities.

  • Support account strategy with sales.

  • Support "success plans' with customers.

  • New and existing customer contract implementation, migration, and onboarding support.

  • Drive and train online self-service, My Business, adoption of features and users to SLED customers.

  • Resolve customer problems and recommend solutions.

  • Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.

  • Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.

  • Help support and prioritize service requests based on their impact on customer success.

  • Submit credits for review, ensures customer communication and application.

  • Submit and follow up on internal department, Get Support, requests.

  • Process feature and order transactions as well as supporting the renewal process.

  • Collaborate with sales to identify upsell, cross-sell and migration opportunities.

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered

  • Best in class medical, dental and vision

  • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.

  • $1,500 or more stock grant per year, part of Verizon's Stock Together award program

  • Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.

  • Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives

  • Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)

  • 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)

  • Up to $8k per year in tuition assistance

  • Expand your knowledge through various industry certifications through Verizon's Get Certified program

  • Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.

  • From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

Too good to be true? Come see for yourself From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.

What we're looking for...

You have the drive and enthusiasm to win new business. You don't mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first class technical solutions energizes you. A fast-paced environment when you are multitasking to get everything done is where you do your best work.

You'll need to have:

  • Bachelor's degree or one or more years of work experience (Sales support, Customer Service, etc).

  • A valid driver's license.

  • Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

  • A degree.

  • Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.

  • Have been a part of working with customers to solve their problems and create sales - you can easily help multiple customers at the same time.

  • Experience prospecting, selling, sales support, and problem resolution for business accounts.

  • Experience in hunting for new business and partnering with the sales team to close the sale.

  • Have experience finding ways to grow the business with existing customers.

  • Familiarity with crafting programs with products that will wow our customers.

  • Experience in supporting the resolution of customer problems and recommending solutions.

  • Managed sales tracking and managed making appointments for a sales team.

Where you'll be working In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours 40 Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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