Service Manager Trainee

2 days ago

Osseo, United States RDO Equipment Full time

This individual will provide leadership in motivating, managing and evaluating Service Technicians. The Service Manager will efficiently coordinate, schedule and manage Service Technician's time, while maintaining the work order process. This role will also communicate with the customer in regard to quotes, job status and scheduling. This management role will coordinate activities with other departments of the dealership to best serve the needs of the customer and employees.

$28 - $34 / hour
Compensation & Benefits:
Eligible for profit sharing which is based on department profitability and individual performance
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

  • Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
  • Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
  • Coach, mentor, and communicate job expectations to service department team members.
  • Lead and take of management responsibility relating to hiring, performance management and overall people management with assigned Service Technicians.
  • Effectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer, internal, and warranty)
  • Follow and understand all of our manufacturing partner's guidelines, processes and expectations.
  • Review and approve the daily timecards for employees.
  • Proactively seek customer feedback, anticipate problems and respond promptly.
  • Respond and follow up to employee issues and/or concerns.
  • Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor and approve the release of equipment for delivery to the customer.
  • Assist and support all aspects oft he service department in support of the responsibilities of the Service Manager.
  • Responsible for facilitating proper annual employee reviews, 1:1 meetings and quarterly Career Path Level (CPL) meetings.
  • Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
  • Maintain and demonstrate the knowledge of RDO Equipment Co. Service operations and procedures model.
  • Effectively utilize company provided tools, i.e. Work Order Scheduler, Ewalk, Precise, DTAC, Service Advisor, Service Advisor Remote, etc.
  • Handle warranty claims, including computation of charges, partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
  • Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
  • Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork and a commitment to service the customer.
  • Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
  • Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
  • Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
  • Responsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
  • Previous supervisory/management experience preferred
  • Excellent customer service skills
  • Excellent computer skills
  • Technical knowledge
  • Excellent time management, problem solving and organizational skills
  • Excellent oral and written communication skills
  • High school and/or technical school education
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Manager Trainee

    2 weeks ago

    Osseo, United States Holiday Companies Full time

    Northern Tier BU - Region 01 - Market 02: 124 Central Avenue, Osseo, Minnesota 55369 Availability - Shift/Days Flexible Availability Minimum Qualifications The minimum qualifications for a Store Manager are: High School diploma or GED preferred. Experience in retail sales preferred. Experience to perform the essential duties, responsibilities and working...

  • Manager Trainee

    2 weeks ago

    Osseo, United States Holiday Companies Full time

    Northern Tier BU - Region 01 - Market 02: 124 Central Avenue, Osseo, Minnesota 55369 Availability - Shift/Days Flexible Availability Minimum Qualifications The minimum qualifications for a Store Manager are: High School diploma or GED preferred. Experience in retail sales preferred. Experience to perform the essential duties, responsibilities and working...

  • Restaurant Shift Manager

    3 weeks ago

    Osseo, Minnesota, United States JAT Restaurants, LLC - Taco Johns Full time

    About the Role:Taco John's is seeking a skilled Restaurant Shift Manager to lead our food service team in providing quality food experiences to our customers. As a Restaurant Shift Manager, you will be responsible for managing a customer service team, preparing food, and working with customers to ensure a positive dining experience.Key Responsibilities:*...

  • Customer Service Ambassador

    4 weeks ago

    Osseo, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job OverviewAt Planet Fitness - PF Baseline Fitness, we're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional member experiences, ensuring seamless check-ins, and providing top-notch support to our guests.Key...

  • Service Experience Coordinator

    3 weeks ago

    Osseo, Wisconsin, United States Nels Gunderson Chevrolet Inc Full time

    We are a family-owned and operated business dedicated to delivering exceptional mobility to our customers and community through lasting relationships built on trust and values since 1926. At Nels Gunderson Chevrolet Inc, we are passionate about providing an unparalleled customer experience, and we are seeking a highly skilled Service Advisor to join our...

  • Patient Services Coordinator

    4 weeks ago

    Osseo, Minnesota, United States Obstetrics, Gynecology & Infertility Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Obstetrics, Gynecology & Infertility. The successful candidate will be responsible for patient registration, check-in, and phone calls, as well as maintaining accurate and timely scheduling in our practice management system.Key...

  • Diesel Service Technician

    4 weeks ago

    Osseo, Minnesota, United States RDO Equipment Full time

    Job SummaryAs a Diesel Service Technician at RDO Equipment Co., you will be responsible for the effective repair of machinery and components at high levels of quality. Your work must be completed in a safe, professional, and timely manner.Key ResponsibilitiesDiagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the...

  • Financial Services Representative

    4 weeks ago

    Osseo, Wisconsin, United States CCFBank Full time

    At CCFBank, we're seeking a detail-oriented and customer-focused individual to join our team as a Financial Services Representative. In this fast-paced role, you'll have the opportunity to work with a successful financial institution with locations throughout Wisconsin and Michigan. As a Financial Services Representative, you'll be responsible for delivering...

  • Student Services Coordinator

    4 weeks ago

    Osseo, Minnesota, United States Jobs for Humanity Full time

    Job SummaryThe Student Services Coordinator will play a critical role in developing and implementing programs that support the academic and personal growth of students. This position will work closely with teachers, staff, and community partners to create a positive and inclusive learning environment.Key ResponsibilitiesDevelop and implement programs that...

  • Assistant Manager

    2 weeks ago

    Osseo, United States Jimmy John Full time

    Jimmy John's- Osseo #1744-Hiring-Person in Charge. $15 to $18.00/hr. Assistant Manager Manages all functions of a Jimmy John's restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and...

  • Diesel Service Technician

    3 weeks ago

    Osseo, Minnesota, United States RDO Equipment Full time

    **Competitive Compensation Package**$30 - $45+/ hourAs a Diesel Service Technician at RDO Equipment, you will be responsible for the effective repair of machinery and components at high levels of quality. Your work must be completed in a safe, professional and timely manner.**Key Responsibilities:**Diagnose, inspect, recondition, repair, assemble, and...

  • Social Services Professional

    3 weeks ago

    Osseo, Minnesota, United States Osseo Area Schools Full time

    Job Summary:Osseo Area Schools is seeking a dedicated Social Services Professional to join our team. As a key member of our student support services, you will play a vital role in inspiring and preparing scholars to achieve their dreams, contribute to their community, and engage in a lifetime of learning.Key Responsibilities:Provide service and support to...

  • Club Operations Manager

    4 weeks ago

    Osseo, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

    Job SummaryThe Club Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role requires exceptional leadership, diplomacy, and listening skills to lead a team of employees in a positive and motivating manner.Key ResponsibilitiesRecruit, hire, train, and develop a...

  • Floor & Decor Supervisor - Customer Service

    4 weeks ago

    Osseo, Minnesota, United States Floor & Decor Full time

    Job DescriptionPurpose:The Customer Service Supervisor is a key role within Floor & Decor, responsible for leading a team of customer service associates and ensuring exceptional customer experiences. This role will oversee the processes related to cashiering, returns, cash office functions, inventory management, and e-commerce support.Key...

  • Project Manager

    4 weeks ago

    Osseo, Minnesota, United States UHL Company Full time

    Job OverviewUhl Company is seeking a highly skilled Project Engineer to join our team. As a key member of our automation controls group, you will be responsible for executing design, programming, commissioning, technical support, and project management services for building automation controls projects.Key Responsibilities:Direct the project preplanning...

  • Restaurant Operations Manager

    4 weeks ago

    Osseo, Minnesota, United States Optimal Entertainment, LLC dba Paulie's Full time

    Job OverviewWe are seeking a highly skilled Restaurant Operations Manager to oversee and coordinate the activities of our retail sales team.Key Responsibilities:Supervise a team of restaurant workers to ensure optimal efficiencyAdjust daily schedules to meet business needsTrain and evaluate employees to improve performanceResolve escalated customer...

  • Restaurant Operations Manager

    3 weeks ago

    Osseo, Minnesota, United States Noodles & Company Full time

    Job SummaryNoodles & Company is seeking a highly motivated and experienced Restaurant Assistant General Manager to join our team. As a key member of our management team, you will be responsible for leading a high-performing team, fostering a family-like atmosphere, and providing an uncommonly good experience for guests.Key ResponsibilitiesLead a...

  • QSR District Manager

    4 months ago

    Osseo, United States Travel Centers of America Full time

    JOB OVERVIEW Position Summary If you are a high energy, outgoing person who is passionate about leading and building teams and are looking to join a Company that is committed to creating a great place to work, this job is for you!  As a Restaurant District Manager or a C-store District Manager you will be entrusted to guide your team members in delivering...

  • HVAC Service Controls Technician

    4 weeks ago

    Osseo, Minnesota, United States UHL Company Full time

    Job OverviewUhl Company is seeking an experienced HVAC Service Controls Technician to join our team. As a key member of our service team, you will be responsible for serving as the direct customer contact, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Osseo, Minnesota, United States Travel Centers of America Full time

    Restaurant Operations Manager Job SummaryAs a Restaurant Operations Manager at Travel Centers of America, you will be responsible for leading a team of restaurant associates to deliver exceptional guest experiences and operational excellence. This role requires a high-energy individual who is passionate about building and maintaining trust with their team,...