Claim Operations Associate

2 weeks ago

Union, United States Great American Insurance Company Full time

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.The Team:Before diving into the skill needed for this role, an introduction to the Team should come first. Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for 13 claim departments and 3 other Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth.Skills Necessary:Navigate multiple systemsCollaborative mindsetCuriosityProfessional writingWillingness to seek out resourcesSelf-motivatedEssential Job Functions and Responsibilities:Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners' requestsPerform claim operations and payment functions for one or more lines;Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing systemComplete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refundsMay perform systems functions, including determining errors/corrections on claims system(s).Update claim files and maintains, corrects and/or updates data using office technologyLearns basic claim handling and how support is necessaryComposes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to respondingPerform mail functions including research to identify recipient for misdirected mail within the company or externallyExhibits ability to use appropriate resources necessary to complete support requirementsExhibits ability to actively seek information to understand operations partners' circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issuesShares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.May assist in training less experienced Claim Operations ProfessionalsComplies with company and regulatory guidelinesPerforms all other duties as assignedParticipate in industry based continued educationJob RequirementsEducation: High school diploma or equivalentExperience: Generally, 0 to 2 years of related experience.Business Unit:Corporate ClaimsBenefits: We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

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