Senior Customer Service Representative

2 weeks ago

Union, United States Great American Insurance Company Full time
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American's highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Claims First Notice of Loss Customer Service team.

FNOL Customer Service is a claims support team within Corporate Claims that specializes in engaging with our internal and external customers over the phone. This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services within the Great American organization. This means we support hundreds of Claim Professionals across the entire company because of our various support functions. Joining this team will give you a unique view of the company with the ability to network across divisional lines. We are looking for a candidate to join our High Performing Team who values growth, development, and providing a memorable customer experience.
  • Hours of operation are Monday through Friday 8am to 8pm ET.
  • Seeking an 8am-5pm ET shift
Essential Job Functions and Responsibilities
  • Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker's Compensation, Auto, Property, General Liability, Storage, Equine, and others. Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures.
  • Take 20-25 inbound calls per day
  • Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff.
  • Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Responsible for documenting processes used to correct issues.
  • Responds to correspondence, complaints, and information requests via telephone or e-mail.
  • Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.
  • Submits routine annotations on insureds' claims. Processing may be determined by specific line of business.
  • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
  • Call center experience preferred but not required
  • Performs other duties as assigned.
Additional Knowledge, Skills and Abilities
  • Strong organization and prioritization skills.
  • Effective verbal and written communication skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Must have strong PC skills and strong working knowledge of Microsoft Office.
  • Ability to interact well with others in a team environment.


Job Requirements

Education: High School Diploma or equivalent.

Experience: 1 to 3 years of related experience.

Business Unit:
Corporate Claims

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

  • Senior Customer Service Representative

    2 weeks ago

    Union, Kentucky, United States Sonoco Full time

    Job SummaryAs a Senior Customer Service Representative at Sonoco, you will play a critical role in ensuring the delivery of exceptional customer experiences. Reporting to the Account Manager/Operations Manager, you will be responsible for managing customer relationships, resolving issues, and driving continuous improvement initiatives.Key...

  • Customer Service Representative

    4 weeks ago

    Union, Kentucky, United States Capital Senior Living Full time

    About UsWe are a family-owned and operated senior living community dedicated to providing exceptional care and services to our residents.Our MissionWe believe that every individual deserves to live a life of dignity and purpose, and we are committed to helping our residents achieve their goals and aspirations.Job SummaryWe are seeking a highly motivated and...

  • Senior Customer Service Representative: Conveyance

    4 weeks ago

    Union, Kentucky, United States Genuine Parts Company Full time

    Job Summary:Motion is a leading provider of high-quality hose, belting, and custom fabrications. As a Senior Customer Service Representative: Conveyance, you will play a critical role in building strong relationships with customers, driving repeat business, and exceeding customer expectations. Key Responsibilities:Place customer orders via various channels,...

  • Senior Customer Service Representative

    3 weeks ago

    Union, Kentucky, United States Great American Insurance Company Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Great American Insurance Group. As a key member of our Corporate Claims Division, you will be responsible for providing exceptional customer service to our internal and external customers.Key...

  • Senior Customer Service Representative

    2 weeks ago

    Union, Kentucky, United States Great American Insurance Company Full time

    Unlock Your Potential in the Insurance IndustryAt Great American Insurance Group, we're committed to providing exceptional customer service and support to our clients. We're seeking a highly skilled and bilingual Customer Service Representative to join our team in the Claims Support Services group.About the RoleThis is a unique opportunity to work in a...

  • Customer Service Representative

    3 weeks ago

    Union, United States LifeStation Full time

    Pay: $37,000 overtime eligibility- WEEKLY PAYOpen Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters. Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help them live safely and independently. LifeStation...

  • Senior Customer Service Representative

    2 weeks ago

    Union, United States Sonoco Full time

    From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world...

  • Customer Service Representative

    2 weeks ago

    Union, United States Genuine Parts Company Full time

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: - Responds to basic customer inquires regarding products, provides quotes, and han Customer Service Representative, Customer Service, Representative, Business Systems, Retail, Automotive,...

  • Customer Service Representative

    1 month ago

    Union, Kentucky, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with every interaction.Key Responsibilities:Greet customers with a warm and...

  • Customer Service Representative

    3 days ago

    Union, United States Rumpke Consolidated Companies, Inc. Full time

    Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitmen Customer Service Representative, Customer Service, Representative, Data Entry, Retail, Skills

  • Customer Service Representative

    1 month ago

    Union, Kentucky, United States Michael's Inc Full time

    Customer Service RepresentativeAs a Customer Service Representative at Michaels, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Assist customers in finding the products they...

  • Customer Service Representative

    2 months ago

    Union, United States Elwood Staffing Full time

    Contract-to-hire Opportunity! Company Profile. Global logistics leader. Nearly 1000 warehouse locations worldwide. Over 100,000 employees. What's in it for you? Elwood Professional associates are eligible for a comprehensive and competitive benefits Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative: Conveyance Expert

    1 month ago

    Union, Kentucky, United States Genuine Parts Company Full time

    Job Summary:Motion, a leading provider of value-added fabrication services, seeks a skilled Senior Customer Service Representative: Conveyance to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, building strong relationships, and driving business growth through effective sales...

  • Customer Service Representative

    4 weeks ago

    Union, Kentucky, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Guest Service Associate, you'll be the face of our store, providing exceptional service to our customers and ensuring a positive shopping experience.Key Responsibilities:Greet customers with a warm and welcoming smileAnticipate...

  • Customer Service Representative

    2 weeks ago

    Union, Kentucky, United States United Dairy Farmers Full time

    Customer Service RepresentativeAt United Dairy Farmers, we're looking for a Customer Service Representative to join our team. As a Guest Service Associate, you'll be the face of our store, providing exceptional service to our customers and ensuring a positive shopping experience.Key Responsibilities:Greet customers with a warm and welcoming smileAnticipate...

  • Customer Service Representative

    3 months ago

    Union, United States LifeStation Full time

    Pay: $37,000 overtime eligibility- WEEKLY PAY - Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. - This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters. - Here at LifeStation, our mission is to leverage innovati Customer Service Representative, Customer Service, Representative, Retail, Healthcare

  • Customer Service Representative

    2 weeks ago

    Union, United States LifeStation Full time

    Pay: $37,000 overtime eligibility Regular Bonuses - WEEKLY PAY - Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. - This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters. - Here at LifeStation, our mission is to Customer Service Representative, Customer Service, Representative, Retail, Healthcare

  • Customer Service Representative

    3 weeks ago

    Union, Kentucky, United States Meijer Full time

    Customer Service RepresentativeAs a Customer Service Representative at Meijer, you will be responsible for providing exceptional customer service in a fast-paced retail environment. Your primary goal will be to build rapport with customers, respond to their inquiries in a timely and efficient manner, and provide assistance with their shopping needs.Key...

  • Customer Service Representative: Conveyance Expert

    7 days ago

    Union, Kentucky, United States Genuine Parts Company Full time

    Job Summary:Motion is a leading provider of high-quality hose, belting, and custom fabrications, offering a wide range of products and services to various industries. As a Senior Customer Service Representative: Conveyance, you will play a crucial role in building strong relationships with customers, providing exceptional service, and driving business...

  • Customer Service Representative

    2 weeks ago

    Union, Kentucky, United States Innovative Cleaning Services Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer...