Senior Customer Service Representative

1 month ago


Union, United States Great American Insurance Company Full time
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American's highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Claims First Notice of Loss Customer Service team.

FNOL Customer Service is a claims support team within Corporate Claims that specializes in engaging with our internal and external customers over the phone. This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services within the Great American organization. This means we support hundreds of Claim Professionals across the entire company because of our various support functions. Joining this team will give you a unique view of the company with the ability to network across divisional lines. We are looking for a candidate to join our High Performing Team who values growth, development, and providing a memorable customer experience.
  • Hours of operation are Monday through Friday 8am to 8pm ET.
  • Seeking an 8am-5pm ET shift
Essential Job Functions and Responsibilities
  • Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker's Compensation, Auto, Property, General Liability, Storage, Equine, and others. Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures.
  • Take 20-25 inbound calls per day
  • Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff.
  • Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Responsible for documenting processes used to correct issues.
  • Responds to correspondence, complaints, and information requests via telephone or e-mail.
  • Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.
  • Submits routine annotations on insureds' claims. Processing may be determined by specific line of business.
  • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
  • Call center experience preferred but not required
  • Performs other duties as assigned.
Additional Knowledge, Skills and Abilities
  • Strong organization and prioritization skills.
  • Effective verbal and written communication skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Must have strong PC skills and strong working knowledge of Microsoft Office.
  • Ability to interact well with others in a team environment.


Job Requirements

Education: High School Diploma or equivalent.

Experience: 1 to 3 years of related experience.

Business Unit:
Corporate Claims

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

  • Union, Kentucky, United States Sonoco Full time

    Job SummaryAs a Senior Customer Service Representative at Sonoco, you will play a critical role in ensuring the delivery of exceptional customer experiences. Reporting to the Account Manager/Operations Manager, you will be responsible for managing customer relationships, resolving issues, and driving continuous improvement initiatives.Key...


  • Union, United States Sonoco Full time

    From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world...


  • Union, United States Genuine Parts Company Full time

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: - Responds to basic customer inquires regarding products, provides quotes, and han Customer Service Representative, Customer Service, Representative, Business Systems, Retail, Automotive,...


  • Union, United States Rumpke Consolidated Companies, Inc. Full time

    Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitmen Customer Service Representative, Customer Service, Representative, Data Entry, Retail, Skills


  • Union, United States LifeStation Full time

    Pay: $37,000 overtime eligibility Regular Bonuses - WEEKLY PAY - Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. - This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters. - Here at LifeStation, our mission is to Customer Service Representative, Customer Service, Representative, Retail, Healthcare


  • Union, Kentucky, United States Genuine Parts Company Full time

    Job Summary:Motion is a leading provider of high-quality hose, belting, and custom fabrications, offering a wide range of products and services to various industries. As a Senior Customer Service Representative: Conveyance, you will play a crucial role in building strong relationships with customers, providing exceptional service, and driving business...


  • Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our technology and Point of Sale SystemCleaning, preparing, and maintaining the front of...


  • Union, Kentucky, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're looking for a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they get the help they need. Your responsibilities will include assisting...


  • Union, United States Procter & Gamble Full time

    A P&G Customer Service Representative will be responsible for: Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features Respond...


  • Union, United States Genuine Parts Company Full time

    SUMMARY: Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a...


  • Union, United States Ajilon Full time

    Ajilon - JobID: F1174A57-5514-4DB3-8542-4DE266D1F8B4 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Union, South Carolina, United States GPM Investments Full time

    Customer Service RepresentativeAre you looking for a dynamic work environment where you can make a difference in people's lives? As a Customer Service Representative at GPM Investments, you will be the face of our company, providing top-notch service to our customers during the busy midday and evening hours.Responsibilities:Provide exceptional customer...


  • Union, Kentucky, United States PrideStaff Full time

    PrideStaff is seeking a skilled Customer Service Representative to join their team. Key responsibilities include:Key Responsibilities:Receive and resolve customer service calls in a timely and professional manner.Dispatch service technicians to customer locations as needed.Communicate with customers to understand their issues and provide solutions.Work...


  • Union, United States Partnership Employment Full time

    Join Our Team as a Bilingual Customer Service Representative! If you are a friendly, organized, and customer-oriented individual with a passion for helping people, we would love to hear from you! We offer GREAT PAY, GREAT BENEFITS, and a GREAT CULTUR Customer Service Representative, Customer Service, Bilingual, Representative, Retail, Staffing


  • Union, Kentucky, United States U-Haul Full time

    Job Summary:The Customer Service Representative will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. This role involves inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. As a Customer Service Representative, you will work...


  • Union, Kentucky, United States U-Haul Full time

    Job Summary:We are seeking a friendly and motivated Customer Service Representative to join our team at U-Haul. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting customers with U-Haul products and...


  • Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders and working efficiently with...


  • Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting CustomersTaking OrdersCreating a Great Customer ExperienceEnsuring Orders are Organized and...


  • Union, Kentucky, United States Ajilon Full time

    Ajilon Service ExpertAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. Your duties will also include verifying customer billing information and shipping addresses, as well as functioning...


  • Union, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. If you are a team...