Assistant Service Manager

1 month ago

Redlands, United States Pep Boys Full time
Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

Duties & Responsibilities
  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicates with all store associates, management, and customers.
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.
Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License .
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

The pay range for this position is between $19.00 to $22.00 per hour based on experience plus potential bonus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Manager Assistant

    4 weeks ago

    Redlands, United States YITA LLC Full time

    Job Responsibilities:*Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping.*Ensure all warehouse activities comply with safety, quality, and efficiency standards.Maintain accurate records and documentation of warehouse activities.*Implement operational policies and procedures to optimize warehouse...

  • Manager Assistant

    4 weeks ago

    Redlands, United States YITA LLC Full time

    Job Responsibilities:*Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping.*Ensure all warehouse activities comply with safety, quality, and efficiency standards.Maintain accurate records and documentation of warehouse activities.*Implement operational policies and procedures to optimize warehouse...

  • Retail Bakery Assistant Manager

    3 weeks ago

    Redlands, California, United States Stater Bros. Full time

    Retail Bakery Assistant Manager Overview at Stater Bros.We are seeking a skilled Bakery Clerk to assist in the day-to-day operations of our retail bakery department. The successful candidate will be responsible for:Promoting and maintaining a clean, safe, and organized store environment, ensuring high standards of quality and presentation.Serving customers...

  • Executive Assistant to General Manager

    2 months ago

    Redlands, United States YITA LLC Full time

    We are seeking a highly organized and proactive Executive Assistant to support the General Manager at our California warehouse. The ideal candidate will play a key role in ensuring smooth day-to-day operations and providing administrative support to the General Manager. This is a fast-paced environment requiring an individual who can manage multiple tasks,...

  • Assistant Manager

    4 weeks ago

    Redlands, United States Five Below Full time

    Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to Wow the Customer, front end o Assistant Manager, Customer, Store Manager, Manager, Assistant, Sales, Retail

  • Assistant Manager

    2 weeks ago

    Redlands, United States Five Below Full time

    Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to Wow the Customer, front end o Assistant Manager, Customer, Store Manager, Manager, Assistant, Sales, Retail Learn More

  • Social Services Operations Manager

    7 days ago

    Redlands, California, United States Asistencia Villa Rehabilitation and Care Center Full time

    Job DescriptionAs a Social Services Director, you will be responsible for leading the Social Services Department to deliver high-quality care and support to residents. You will assess their social service needs, determine their legal status, and implement their wishes regarding treatment.About UsAsistencia Villa Rehabilitation and Care Center is a leading...

  • Social Services Operations Manager

    1 day ago

    Redlands, California, United States Asistencia Villa Rehabilitation and Care Center Full time

    About Our TeamAs a member of our award-winning team at Asistencia Villa Rehabilitation and Care Center, you will have the opportunity to make a meaningful difference in the lives of our residents.Our commitment to providing superior quality of life is evident in everything we do. We strive to create a warm and welcoming environment where residents can...

  • Accounts Receivable and Customer Service Manager

    7 days ago

    Redlands, California, United States JTS Surgical Full time

    Administrative Coordinator Job SummaryJTS Surgical is looking for a highly competent Administrative Coordinator to support its operations in accounts receivable, customer service, and records management. This is an excellent opportunity for a dedicated and detail-focused individual to make a meaningful contribution to the companys success.Duties and...

  • Physician Services Manager

    3 weeks ago

    Redlands, California, United States Arrowhead Orthopaedics Full time

    At Arrowhead Orthopaedics, we are committed to providing the finest orthopaedic care possible. Our team is dedicated to ensuring that all office staff and providers are sensitive and responsive to patients' needs and preferences. To achieve this goal, we are seeking a highly skilled Billing and Collections Manager.The ideal candidate will have a strong...

  • Customer Service Expert

    3 weeks ago

    Redlands, California, United States Burlington Full time

    Burlington is a rapidly growing retail company that's committed to providing world-class customer service. We're looking for a highly motivated and detail-oriented individual to join our team as a Retail Sales Associate. As a member of our team, you'll be responsible for greeting and assisting customers, maintaining a clean and organized sales floor, and...

  • Geriatric Care Services Manager

    22 hours ago

    Redlands, California, United States Asistencia Villa Rehabilitation and Care Center Full time

    Compensation and BenefitsThe estimated hourly salary for this position is between $25.00 and $30.00, depending on experience. As a full-time employee, you will be eligible for comprehensive medical, dental, and vision insurance plans, as well as tuition assistance and a 401K program.

  • Dietary Assistant

    2 days ago

    Redlands, California, United States Rockwell Care Full time

    Job SummaryWe are seeking a skilled Dietary Aide to join our culinary services team at Rockwell Care, a skilled nursing facility located in Mentone. As a key member of our dietary team, you will play a vital role in ensuring the highest quality of care for our residents.About the Role:Wash and sanitize dishes, utensils, and equipmentPrepare and cook meals...

  • Escrow Assistant

    3 days ago

    Redlands, United States ApTask Full time

    About Client: The Client is specialised in title insurance and related services required for settlement by the real estate and mortgage industries, provided by our family of companies and high-quality network of policy-issuing offices. Its continued growth allows it to continue innovating and investing in key initiatives that propel the company forward in...

  • Store Inventory Assistant

    1 week ago

    Redlands, California, United States Marshalls Full time

    Join our team at Marshalls as a Store Inventory Assistant and take advantage of the opportunity to develop your skills in a dynamic retail environment. Your primary responsibility will be to ensure accurate inventory management and support customers with their purchases.About the Role:In addition to maintaining accurate inventory levels, you'll also model...

  • Entry Level Business Management

    3 weeks ago

    Redlands, United States Bright Insights LLC Full time

    We offer an award-winning training program that focuses on developing your business acumen through mentoring, hands-on training, and constant constructive feedback. We are seeking a competitive, entrepreneurial-minded candidate to fill an Entry Level Business Management Trainee role that eventually will oversee one of our new client projects. Initially, you...

  • Risk Management Specialist

    1 week ago

    Redlands, California, United States Arroyo Insurance Services Full time

    Job OverviewWe are a dynamic and forward-thinking insurance agency dedicated to delivering exceptional service to our commercial clients. As a Commercial Lines Account Manager, you will play a pivotal role in driving business growth and building long-term relationships with our clients.About the JobThis role offers a unique opportunity to leverage your...

  • Sales and Service Associate

    7 days ago

    Redlands, California, United States Watsco Full time

    About UsBaker Distributing Company has been a leading distributor of HVAC, refrigeration, and food service equipment in the U.S. for nearly 75 years. With over 1,400 employees and 200+ locations, we serve 50,000 active customers from our corporate headquarters in Jacksonville, Fl.Our VisionWe transform the distribution industry with innovative technologies...

  • Memory Support Assistant

    20 hours ago

    Redlands, California, United States Frontier Management LLC Full time

    Caregiver Position at Frontier Senior LivingEstimated salary: $40,000 - $55,000 per year.Company OverviewFrontier Management (OR) operates a portfolio of communities across the United States, each sharing a commitment to superior service and quality lifestyle for our residents within their own unique setting.Job ResponsibilitiesAssist with activities such as...

  • Physiotherapy Support Assistant

    3 weeks ago

    Redlands, California, United States PERFORMANCE PHYSICAL THERAPY Full time

    Role OverviewWe are seeking a skilled and dedicated Physical Therapy Aide to support our team at PERFORMANCE PHYSICAL THERAPY.Job SummaryThe ideal candidate will assist Physical Therapists in implementing treatment plans, building rapport with patients, and maintaining a safe and organized clinical environment. This is an excellent opportunity for a...