Mobile Crisis Outreach Liaison

4 months ago

San Marcos, United States Hays County Full time $44,170 - $66,254
Summary:                                                                                                                     Under limited supervision and with extensive independent judgment, the Mobile Crisis Outreach Liaison provides and ensures that 24-hour on call crisis services are readily available, in coordination with Hill Country Care.  The delivery of services will be based on the needs of the community and individuals experiencing a psychiatric or mental health crisis related incident or emergency. The crisis assessments may be conducted in the individual’s home, medical clinic, hospital, jail, school settings, or place of incident. The Mobile Crisis Outreach Liaison position is responsible for assessing individuals in crisis situations, developing individualized crisis treatment plans, and providing crisis follow up contacts.  This position must have a strong work ethic. The Mobile Crisis Outreach Liaison must follow directions, meet deadlines, have good attendance, be punctual, have honesty, integrity, be free from moral turpitude, be reliable, and have a proper attitude. 

Responsibilities:                             
  • Assesses specific needs in order to develop and implement Person Centered Recovery plans that support individuals with mental illness in learning skills to reach their specified service outcomes and to attain/maintain individual recovery
  • Schedules and implements individual rehabilitative services including daily living skills, symptom management, supported employment and supported housing
  • Prepares and provides timely and accurate documentation that supports diagnosis and outcome based services and meets Texas Health and Human Services Commission standards
  • Maintains incident and service data, which will be used to plan and make projections for current and future services to meet outcomes, set by the state contract
  • Collaborates with intra- and inter-agency staff to improve services for the individuals being served and the community
  • Complies with HIPPA and PHI to ensure confidentiality of all client information
  • Performs other duties as assigned
 Knowledge Required:                                                                                                   
  • Exceptional knowledge of HIPPA and PHI guidelines
  • Exceptional knowledge of mental health and crisis support techniques and resources
  • Exceptional knowledge of Code of Criminal Procedures as it relates to mental health and crisis support
  • Exceptional knowledge of customer/public relations
  • Exceptional knowledge of procedures and techniques for gathering and researching information
  • Exceptional knowledge of modern business office practices and procedures
  • Exceptional knowledge of court documents including law enforcement legal terminology
  • Exceptional knowledge of grammar, punctuation, and spelling
  • Exceptional knowledge of Microsoft Office programs and operating systems
  • General knowledge of Sheriff’s Module and TCIC/NCIC
  • General knowledge of department forms, rules, procedures and guidelines
  • General knowledge of Sheriff’s Office codes
  • General knowledge of basic record retention and filing procedures
  • General knowledge of Texas Health and Human Services Commission standards
  • General knowledge of Hays County regulations, policies, and procedures
  • General knowledge of basic hardware and software and uses of a variety of different computer
  • Knowledge of Sheriff’s Office regulations, policies and procedures
 Skills Required:
  • Proficient administrative skills
  • Exceptional skill in assisting and counseling mental health and crisis individuals
  • Exceptional skill in telephone etiquette, customer/public relations, and public speaking
  • Exceptional skill in effectively dealing with confidential and sensitive information
  • Exceptional skill in problem-solving and decision-making techniques
  • Exceptional skill in operating standard office equipment, such as personal computers, calculators, photocopiers, fax machines, multi-line telephones
  • Exceptional skill in providing information and assistance to office staff, visitors and callers
  • Exceptional skill in gathering, compiling, analyzing data and maintaining complex records
  • General skill in interviewing techniques
  • General skill in performing basic mathematical calculations
  • General skill in designing and implementing new forms and office procedures
  • General skill in interpreting and understanding legal terminology
  • General skill in establishing and maintaining effective working relationships with County staff and the general public
  • General skill in documenting, reading, understanding and maintaining records
  • General skill in report and grant preparation
  • General organizational skills
  • General skill in expressing oneself clearly and concisely, both orally and in writing
  • General typing skills of 30 wpm or greater

Education and/or Experience:
  • Any equivalent combination of experience or training may be substituted on a year for year basis
  • Preferred Bachelor’s degree from an accredited college or university in social, behavioral or human services. 
  • Credentialed as Qualified Mental Health Professional-Community Services (QMHP-CS)
  • Previous work experience in a team setting
  • Three years experience working in social services
  • Experience with crisis assessments and intervention as well as treatment planning and clinical documentation
 Other Qualifications, Certificates, Licenses, Registrations:
  • Valid Class C Texas driver’s license
  • Adheres to regulatory requirements of DSHS, HHSC, State and Federal laws pertaining to provision of counseling services, professional licensure standards and ethical requirements
  • Maintans CANS/ANSA certification

Emotional Demands                                                                                                     This position will require the individual to effectively deal with sensitive topics and issues, and exhibit compassion and sympathy while maintaining a professional demeanor.  This position must obtain, clarify or give facts to the public, government officials, and other law enforcement agencies. The contacts may not be cooperative. Employee must be available to communicate with others at all times. Physical Demands                                                                                           The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job as defined by the employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walk, talk, hear, use hands to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. Ability to safely and successfully perform the essential job functions consistent with the ADA,FMLA and other federal, state and local standards, including meeting qualitative and/ostever quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.  While performing the duties of this job, the employee is regularly required to:
  • Use of his/her hands and fingers to handle or feel
  • Reach with hands and arms
  • Talk
  • Hear– Demonstrate the ability to clearly understand one-on-one conversations, communicate on the telephone, and to be aware of any situations or conversations going on in your peripheral space for public safety issues  
  • Frequently stand, walk, kneel, stoop, sit, crawl, crouch, climb, and balance
  • Occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.  Vision acuity must be correctable to 20/20 in both eyes
 
Work Environment:While performing the duties of this job, the employee may be exposed to variable and/or extreme weather conditions, crime or emergency mental health scenes, and hazardous chemicals/materials. The work involves everyday risks or discomforts requiring safety precautions typical of offices, vehicles, and crime or mental health scenes. The work will involve having contact with the public, government officials, medical and mental health providers, and law enforcement agencies at a variety of locations.  The employee may frequently deal with emergency and physical abuse situations, perform multiple tasks simultaneously, and work an irregular schedule with possible overtime if necessary.  The noise level in this work environment is usually moderate.

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