Front Desk Agent/Staff Member
1 month ago
We are seeking enthusiastic and customer-focused individuals to join our hotel team as Front Desk Agents/Staff Members at Holiday Inn. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a personal and wonderful experience during their stay, from check-in to check-out. You will be responsible for providing exceptional customer service, multitasking efficiently, and maintaining a positive attitude. Successful candidates will undergo safety training and certification before starting employment.
Responsibilities:
- Greet guests warmly and provide a friendly and professional first impression.
- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
- Provide information about hotel services, amenities, and local attractions to guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Answer phone calls and direct them to the appropriate department or individual.
- Maintain accurate guest records and process payments using the hotel's property management system.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction and resolve any issues.
- Assist in resolving billing discrepancies and ensuring accurate guest folios.
- Collaborate with team members to achieve daily operational goals and maintain a high level of customer satisfaction.
- Stay updated on hotel policies, procedures, and special promotions to provide accurate information to guests.
- Participate in training programs and stay informed about safety protocols to ensure a secure environment for guests and staff.
We'll support you in and out of the workplace by offering:
- Team-spirited coworkers.
- Encouraging management.
- Learning and development opportunities.
- Discounts on hotel rooms.
Shift times (Swing 3pm-11pm need 2-4 candidates Night Audit 11pm-7am 2-4)
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
About PDK Hotel Group:
Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs.. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska, Northern California, Western Montana, Yukon).
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