Director of HVAC Service Operations
2 months ago
Oversees and manages the day-to-day operations of the HVAC Service Department, driving revenue growth and improved customer satisfaction. This position ensures increasing levels of customer and employee satisfaction while generating revenue, and streamlining best practices and procedures.
Essential Functions
- Oversee all HVAC service field operations in coordination with office staff
- Work with the Service Technician team to fulfill daily work orders, set goals and expectations
- Work with staff and customers to resolve customer issues
- Work with Sales and Marketing to drive revenue growth opportunities
- Work with the Install Manager to evaluate jobs and give feedback to install teams
- Provide daily, weekly, and monthly reports as defined by President and CFO
- Develop and execute a fully comprehensive training program for the HVAC Service Department, including coordination of training schedules across Sales, Service, and Install with vendors, distributors, and Mass Save requirements, as applicable
Job Requirements
- 5 years full cycle people management experience
- Excellent people skills and a focus on superior customer service
- Leadership and problem-solving skills
- Effective written and verbal communication skills
- Excellent computer skills including G-suite, Microsoft Office Suite
- General understanding of the construction and HVAC industries
- Valid driver’s license
Education and ExperienceBachelor’s Degree Required
Additional Eligibility Qualifications
- Familiarity with Massachusetts Master Plan for fossil fuel reduction
- LEED Certification a plus
- General understanding of Environmental Engineering
- General understanding of Green Building Initiatives
- Working knowledge of Salesforce a plus
*Competitive Pay and Great Benefits*
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Revise is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
By submitting your résumé for this position, you understand and agree that Revise may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
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