Regional Director of Operations

4 weeks ago


Austin, United States D4C Dental Brands Full time
The Regional Operations Director -Austin Region, directly supervises and coordinates activities of multiple assigned practices and supports Dental  Practice Managers in managing day-to-day operations. Responsible for profit & loss and overall success of the assigned practices in the local market. This support is crucial to the delivery of the company’s mission of helping children achieve a lifetime of great oral health.
 

EDUCATION/CREDENTIALS/EXPERIENCE:

  • Bachelor's degree in healthcare or related field, Master’s degree preferred
  • 5+ years of experience in Dental operations management
  • Multi-site management experience, required
     
JOB-RELATED SKILLS/COMPETENCIES:

  • Understanding of all policies and procedures pertaining to dental/orthodontic operations, revenue cycle, marketing and any administrative functions.
  • Excellent verbal and written communication skills.
  • Exceptional customer service and communication skills.
  • Excellent interpersonal and leadership skills. 
  • Ability to work with diverse groups of individuals. 
  • Excellent follow-up skills, interpersonal skills, strong analytical and problem solving abilities. 
  • Strong group presentation skills. 
  • Basic understanding of financial statements. 
  • Ability to travel to assigned dental/orthodontic offices. 
MAJOR DUTIES AND RESPONSIBILITIES:

  • Implements and ensures ongoing compliance with all operational policies, procedures, and training programs, in all assigned dental/orthodontic offices.
  • Responsible for operational and financial performance of all assigned dental/orthodontic offices, as defined in the budgetary process.
  • Responsible for high level oversight of all assigned facilities related projects, included but not limited to, office relocations, remodels, de novo set-up etc.
  • Responsible for oversight of new affiliations within the assigned region.
  • Reviews and analyzes operating statements on a monthly basis to ensure dental/orthodontic office objectives are met.
  • Reviews dental/orthodontic offices operating systems and available operational reports to ensure ongoing process improvement.
  • Provides support to Practice Managers and support staff for compliance with regulations, in accordance current company and/or other regulatory requirements.
  • Monitors, evaluates and recommends changes to policies and procedures to enhance service.
  • Supports Clinical Director to identify and resolve problems with service to customers. 
  • Assists Operations in preparing and maintaining annual budgets for assigned practices.
  • Coordinates involvement of dental/orthodontic leadership teams in the budget process in conjunction with other market leadership team members.
  • Monitors marketplace trends and gathers competitive information, in conjunction with marketing leadership.
  • Facilitates the implementation of and ensures adherence to all corporate policies, procedures and initiatives.
  • Assist the Practice Managers with the hiring, training and development of all support staff.
  • Hires, trains and develops Practice Managers.
  • Coordinates with the Practice Managers the staffing on a daily basis, based on budgetary, patient flow, employee illness and other relevant factors.
  • Coordinates vendor selection in order to minimize the cost of out-sourced services.
  • Assists with resolution of customer issues.
  • Performs other duties as assigned.


About D4C Dental Brands:

Exclusively Supporting Pediatric and Orthodontic Practices.As the fastest growing and largest pediatric dental and orthodontic specialty network in the United States; our success comes from our focus on supporting high quality patient care and our shared vision of “Raising the Standard in children’s oral health."



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