General/Terminal Manager

3 weeks ago


Baton Rouge, United States Maruti Transportation Full time $50,000 - $65,000
Summary of Position:
  • The Terminal/Operations Manager oversees and directs all activities through the supporting staff.
  • The Terminal/Operations Manager is responsible for the overall management and operation of the system;
  • for implementing all policies, procedures, regulations and discipline;
  • as well as evaluating and reporting to the customer and corporate headquarters on the performance of the system.
The Terminal/Operations Manager is responsible for all functional areas of terminal operations to include:
  •   Route Supervision
  •   Dispatch Operations
  •   Safety & Training
  •   Customer Service
  •   Finance & Administration
  •   Human Resources
Education/Certification Requirements:
  • Graduation from an accredited college or university with major course work in public administration, business, transportation, or a related field and two years of experience in mass transit operations or four years of progressively responsible experience in mass transit operations, two years of which were in a responsible executive administrative capacity or any equivalent combination of education and experience.
  • Must possess well-developed analytical skills that include budgeting, financial management, and quality control
Experience/Skills:
  • Good communication skills, strong leadership qualities. 
  • Must possess basic computer skills. 
  • Experience in passenger transportation, human services, or other customer-oriented service desired but not required. 
  • Ability to plan and schedule as well as organize and prioritize work.
  • Must demonstrate relevant experience in high volume service driven transport operation. 
  • Ability to manage a constantly changing and growing operation. 
  • Proficiency in developing client relationships. 
Essential Duties and Responsibilities:
  •  Manages day-to-day office administration and terminal coordination of passenger transportation services.  
  •  Satisfies client, corporate, and contractual reporting requirements.
  • Confirms services are provided within a defined budget.
  •  Safeguards the fulfillment of all company policies and procedures
  •  Selects, supervises, motivates and disciplines staff as necessary.
  •  Develops action plans to ensure operational performance.
  • Ensures accuracy of data (including payroll approvals) on company database.
  • Ensures customer billing consistent with operating agreements.
  • Acknowledges bills incurred on open account are accurate and valid to pay.
  •  Determine type, number, and availability of vehicles for service.  Make timely vehicle assignments.
  • At least annually review the operating practices of individual drivers; provide appropriate instructions to correct performance.
  • Administers drug and alcohol program
  • Prepares daily operational reports as required.
  • Maintains employee hire information as required. 
  • Ensures completeness of files and compliance with all labor regulations 

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