Account Manager

3 months ago


Tupelo, United States Westrock Full time
As Account Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers. Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

Note: Candidate must reside within 50 miles from plant.

Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock:
  • Serve as the liaison between WestRock and customer to support supplier plants in improving overall customer service.
  • Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer .
  • Ensure the needs of customers are met while aligning to meet MD business objectives.
  • Assist with budget development and management cross-functionally with Sales and Financial Managers.
  • Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines.
  • Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value. 
  • Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s). 
  • Review Opportunity Plans with VP Sales on a regular basis.
  • Partner with production, manufacturing, and account team to ensure customer needs are properly communicated. 

What you need to succeed:
  • Bachelor’s degree preferred. 
  • 2 to 3 years of experience in corrugated sales preferred.
  • 5+ years of related experience in sales, project management, and/or technical training. 
  • Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry.
  • Proven experience with packaging systems.
  • Demonstrated sales competence and business acumen.
  • Ability to provide clarity to complex problems and develop long-term solutions.
  • Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels.
  • Possess effective leadership qualities and insightful business judgment. 
  • Excellent computer skills including Word, Excel and PowerPoint.
  • Excellent written and verbal communication skills.

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