FOH Manager

7 months ago

Columbus, United States Goodwood Brewing Company Full time
FOH ManagerColumbus, OHDescriptionFOH ManagerEmployment Type: Full TimeCompensation/Salary: SalaryLocation: ColumbusReports to: General Manager
Goodwood Brewing and Spirits is in the business of creating good experiences with good beer and bourbon. We are a hospitality company that produces beer and bourbon for distribution, and manages several restaurant locations. Our quality craft beers and spirits combined with our culinary driven, southern inspired food, will provide customers with confidence that we are the best choice for their dining experience. Learn more at www.goodwood.beer. 
Goodwood Columbus is searching for experienced candidates for the position of FOH Manager who is passionate about connecting with team members and patrons. Our Managers are hungry for top business results but also know how to have fun along the way. From leading the team through a high-energy shift to exceedingguest expectations on every occasion, to ensuring we meet our financial responsibilities, managers are the critical link to making it all happen.
All managers are cross trained on FOH and BOH duties.
Responsibilities:
  • Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.Ensure a great guest experience from start to finish
  • Be a role model and hold team members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
  • Foster open communication between Team Members and Management
  • Influence Team Member behaviors by championing change and restaurant initiatives
  • Lead with heart and mind
  • Drive business results by utilizing Goodwood systems to effectively control costs
  • Follow operational systems, such as our Manager Timeline and performing quality Line Checks
  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
  • Hire, train, retain and develop Team Members to take on larger roles
  • Drive guest engagement within the walls of the restaurant while developing relationships within the community
  • Understand and practice safe food handling procedures
  • Participate in monthly inventory counts
  • Work with the marketing team on promotions, events, etc.
  • Meet goals set by Director of Operations, VP Marketing and VP Restaurant Operations
  • Communicate and embody Goodwood culture and beliefs: Every Guest Counts, Food Perfection, Be Accountable

Qualifications:
  • Customer Service
  • People Management, fostering teamwork and giving feedback
  • Planning and Multitasking
  • Conflict Resolution Skills
  • Verbal Communication Skills
  • Self Motivated
  • Time Management Skills
  • 2+ years of previous management experience

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