Inside Sales

1 month ago

Woburn, United States Fusion Optix Full time
Inside Sales & Quotations Coordinator

Focus on OEM & Specification-grade Lighting for Architect, Design, and Construction Industries.

Fusion Optix (www.fusionoptix.com) is an established and industry-leading LED lighting technology company based in Woburn MA. We also recently launched a new venture, Xico Lighting (www.xicoled.com) focused on indoor architectural lighting products. As a group, we design, build, and sell high-performance LED lighting products and components which we develop and manufacture at our factory in Woburn MA. We are B2B and our primary customers are OEMs, architects, lighting designers, interior designers, engineering firms, and electrical contractors. Our mission is to provide the best-performing, most sustainable lighting products based on our unique technology and patented innovations. We are seeking a professional and motivated sales and customer service specialist to become an integral part of our inside sales and support team. Previous experience working in lighting, architecture, design, or construction industries would be a plus.

Role & Responsibilities:
  • Office-based support role at the Woburn MA headquarters.
  • Respond to RFQs and customer support cases generated within the Salesforce CRM environment, covering quotes, orders, and information requests.
  • Accurately compile quotes based on customer accounts, including required product codes, quantity pricing, and validation of current lead times.
  • Respond to phone and email inquiries either directly or coordinate with other team members to facilitate a timely response.
  • Enter orders into Salesforce CRM and support existing orders (provide status updates to customers, reps, agents, etc.)
  • Coordinate with internal teams to provide necessary product and shop drawings/submittals.
  • Reliable and responsive point of contact for our customers, sales agents, and channel partners.
  • Act as initial point of contact for any post-sales issues gathering information before escalating where appropriate (e.g. RMA requests, defective product, missed shipments, replacement orders, etc…)
  • Good Interpersonal skills, strong organizational skills, and diligent follow-up are prerequisites for this role.
  • Friendly and responsive service-focused resource for sales reps, agents, and customers.
  • Prior experience in a manufacturing environment and or lighting, architecture, design, or construction industries is a strong plus.
  • This position can also be an excellent stepping stone to additional roles within the organization.

Your Skills & Experience:
  • Relevant prior sales support and/or quotations experience.
  • Strong personal ethics, and professional and interpersonal skills.
  • Experience working within the Salesforce CRM environment, particularly cases and data entry.
  • Strong numerical abilities, and good working knowledge of Microsoft Office products (Word, Excel).
  • Good personal demeanor, telephone manners, and precise communication abilities.
  • Possess a high sense of urgency, attention to detail, and a “do whatever it takes to get the job done” attitude.
  • Maintaining a positive, can-do attitude toward customers and stakeholders at all times.
  • Technically minded enough to understand the basics of Fusion Optix lighting products.
  • Previous experience related to lighting, interior design, construction or architecture markets is a plus, but not required.

Fusion Optix Benefits:
  • 401(k) with a 6% company match.
  • 3 weeks PTO (paid time off).
  • Healthcare & dental insurance.
  • Flexible spending account (FSA).
  • Health savings account (HSA).
  • Life insurance.
  • Vision insurance.
  • Bonus pay.


About Fusion Optix:

At Fusion Optix, we believe that Bright Minds Make Light Work™. Since 2003, our team of innovators, engineers, and creators has been revolutionizing the way the world experiences light. From our headquarters in Woburn, MA, we design, develop, and manufacture cutting-edge LED components and modules that power lighting solutions in homes, businesses, and critical industries like science, medicine, aerospace, and the military. Our mantra, Bright Minds™, reflects our commitment to fostering a culture of ingenuity, collaboration, and excellence. We are more than a workplace—we're a team of diverse, driven individuals united by a passion for innovation and an unrelenting focus on delivering exceptional results. We value growth and celebrate our people. By promoting from within and rewarding outstanding work, team contributions, and commitment, Fusion Optix ensures that talent and dedication never go unnoticed. Our compensation and benefits are crafted to attract and retain the best. In addition to competitive base salaries, we offer quarterly bonuses, profit-sharing opportunities, and a robust benefits package, including: A Fidelity 401(k) plan with a generous 6% company match. The Gradifi program, helping employees pay off student loans or save for their children’s education. Comprehensive healthcare, dental, life, and disability coverage—with 100% of premiums covered for individuals. Fusion Optix is proud to be recognized as a leader in innovation and growth. We’ve been named one of Red Herring's Top 100 Most Innovative Companies in the Americas and featured in Inc. Magazine's list of fastest-growing manufacturing companies in the U.S.. Our patented technologies are trusted by some of the world’s most iconic brands and can be found in over 40 countries worldwide. Our state-of-the-art, air-conditioned cleanroom production facility in Woburn ensures we deliver unmatched quality and precision in every product. If you’re ready to bring your Bright Mind™ to a team that’s transforming the lighting industry, we want to hear from you Visit our website at www.fusionoptix.com, follow us on Twitter @fusionoptix, or email us at careers@fusionoptix.com.

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