Sales Support Specialist for LED Lighting Company

1 week ago


Woburn, Massachusetts, United States Fusion Optix Full time

Fusion Optix is a leading manufacturer of cutting-edge LED components and modules, powering lighting solutions in various industries. We're seeking an experienced Sales Support Specialist to join our inside sales and support team at our Woburn MA headquarters.

About the Role

This office-based support role involves responding to RFQs, customer support cases, and providing quotes based on customer accounts. You'll work closely with internal teams to provide necessary product information and shop drawings/submittals. Reliable communication and follow-up are essential in this role.

Responsibilities
  • Respond to RFQs and customer support cases generated within the Salesforce CRM environment.
  • Accurately compile quotes based on customer accounts, including required product codes, quantity pricing, and lead times.
  • Enter orders into Salesforce CRM and support existing orders, providing status updates to customers, reps, agents, etc.
  • Coordinate with internal teams to provide necessary product information and shop drawings/submittals.
Requirements
  • Relevant prior sales support and quotations experience.
  • Strong personal ethics, professional, and interpersonal skills.
  • Experience working within the Salesforce CRM environment, particularly cases and data entry.
  • Strong numerical abilities, good working knowledge of Microsoft Office products (Word, Excel).
  • Good telephone manners, precise communication abilities.
  • A high sense of urgency, attention to detail, and a 'get the job done' attitude.
What We Offer
  • Estimated salary: $60,000 - $80,000 per year, depending on experience.
  • 401(k) with a 6% company match.
  • 3 weeks PTO (paid time off).
  • Healthcare & dental insurance.
  • Flexible spending account (FSA).
  • Health savings account (HSA).
  • Life insurance.
  • Vision insurance.
  • Bonus pay.
About Fusion Optix

We value growth and celebrate our people, promoting from within and rewarding outstanding work. Our mantra, Bright Minds Make Light WorkTM, reflects our commitment to fostering a culture of ingenuity, collaboration, and excellence. Join us in transforming the lighting industry.



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