Hotel Night Auditor

3 months ago

Livonia, United States Comfort Inn of Utica Full time
This position will perform Night Auditor and Guest Services Representative responsibilities including greeting, registering, and orienting guests to the hotel as well as being responsible for conducting the nightly audit process.

Job Functions:
  • Greeting guests upon their arrival.
  • Registering guests and confirming room rates.
  • Providing information about the Hotel and other merchants, restaurants, and companies in the surrounding area.
  • Answering telephone / Wake-up calls.
  • Handling guest questions and concerns.
  • Audit guest room charges.
  • Balance nightly credit card transactions.
  • Receiving payments on accounts.
  • Balancing all daily postings and activities.
  • Preparing daily Managers' Reports.
  • Performing other duties as assigned.

Basic Qualifications:
  • Must be at least 21 years of age or older.
  • Must have a valid driver's license.
  • Must have reliable transportation.
  • High School Degree or equivalent.
  • Must be dependable, if you miss work frequently you will not be suited for this position.
  • Minimum of 1-year experience in Hotels Preferred.
  • Minimum of 1-year experience in Customer Service Required.

Additional Qualifications:
  • Proven guest relations, problem-solving and organizational skills.
  • Ability to work with computerized front office systems, files, computer figures, and handle cash with a high degree of accuracy.
  • Professional image representative of company image.
  • Must be Very Dependable & Punctual.

Working Conditions:
  • Physical requirements include the ability to stand for prolonged periods of time, finger dexterity, good hearing, performing detailed work at close distances and proficiency in the English language, and excellent at communicating verbally.
  • This position's weekly shifts are full-time, 40 hours from 10 PM to 8 AM, 4 days a week - 3 days off each week. Weekends and holidays are included with this position.  Generally a set schedule, so you can count on the same days off each week

Benefits:
  • Blue Cross / Blue Shield Medical Coverage after 90 days including premium prescription coverage.
  • 401K Retirement Savings Plan through Morgan Stanley.
  • Delta Dental.
  • Vacation and Sick Pay benefits begin accruing immediately.
  • Premium Pay for Holiday Hours.
  • Employee Travel Discounts Worldwide.
  • Cross Training and Promotional opportunities for Career-minded individuals.
  • Monthly Employee Incentive Programs.

Job Type:
  • Full-time.

Salary:
  • Premium Wage for prior hotel audit experience

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