Patient Concierge/Front Desk Receptionist

4 weeks ago

Charlotte, United States Carolina Facial Plastics Full time $21 - $24
Due to the high interest in this position, please submit your resume and a cover letter IN PERSON outlining your relevant experience and why you are interested in joining our team.  Please drop off your resume at our office during business hours.  Resumes submitted electronically will not be considered for the position. 

Job Overview:
We are seeking a highly motivated and professional Front Desk Receptionist to join our esteemed high-end facial plastic surgery office. As the first point of contact for our valued patients, you will play a crucial role in creating a warm and welcoming environment. In addition to providing exceptional customer service, you will have the opportunity to continue your professional growth in a supportive and enjoyable working environment.  We do not have a manager at our office because we believe everyone should be able to do their job without oversight.  
Responsibilities:
  • Greet and welcome patients, visitors, and vendors with a friendly and professional demeanor.
  • Answer phone calls, respond to inquiries, and provide accurate information about our services, scheduling, and procedures.
  • Schedule appointments efficiently, ensuring that patient preferences and availability are taken into consideration.
  • Maintain patient records and ensure that all necessary paperwork is completed accurately and in a timely manner.
  • Collaborate with the medical staff to ensure smooth patient flow and efficient office operations.
  • Manage incoming and outgoing correspondence, including mail, email, and faxes.
  • Assist patients with completing necessary forms and documents, ensuring their understanding and compliance.
  • Maintain the cleanliness and organization of the front desk area, waiting room, and other common areas.
  • Stay up to date with industry trends, procedures, and best practices to provide accurate and helpful information to patients.
  • Participate in professional development opportunities, such as workshops or conferences, to enhance your skills and knowledge.
  • Collaborate with other staff members to ensure a positive and enjoyable working environment.
  • Contribute to maintaining patient confidentiality and compliance with privacy regulations.
  • Handle patient concerns or complaints in a professional and empathetic manner, escalating issues to the appropriate parties when necessary.

Qualifications:
  • High school diploma or equivalent; additional education or certification in healthcare administration or customer service is a plus.
  • Proven experience as a front desk receptionist or in a customer service role, preferably in a medical, aesthetic practice or food and beverage.
  • Exceptional customer service skills, with the ability to create a warm and welcoming environment for patients.
  • Excellent verbal and written communication skills, with a professional and friendly phone manner.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Proficiency in using electronic medical records (EMR) systems or computer software applications.
  • Ability to handle confidential and sensitive information with discretion.
  • Positive attitude, adaptability, and a strong sense of professionalism.
  • Flexibility to work during office hours, including evenings and weekends, as needed.
  • Familiarity with plastic surgery procedures, medical terminology, and insurance processes is a plus.

We offer competitive compensation and benefits packages, including opportunities for continued professional growth. If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and seek opportunities for personal and professional development, we would love to hear from you.

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