Bilingual Front Desk Agent

3 weeks ago

Miami Beach, United States Roami Full time $20
Front Desk Agent - Guest Service Specialist

Here at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival, providing friendly and efficient service to guests, and basic maintenance troubleshooting in the hotel. 
Responsibilities:
  • The Guest Services Specialist's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively. Additionally, you can expect to do the following during your scheduled shifts:
  • Greet guests and visitors warmly and make them feel welcomed and attended. Review daily arrivals and prepare for guest arrival. 
  • Front desk check-in/out duties. 
  • Anticipate guests' needs to accommodate them and provide exceptional guest service. Perform all guest arrival tasks. 
  • Monitor and engage with guests in the lobby/bar area, ensuring safety & security. 
  • Offer restaurant and activity recommendations. Assist guests in arranging transportation, tours, etc. Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc. 
  • Comply with attendance rules and be available to work regularly. 
  • Perform any other job-related duties as assigned. 
  • Maintain a professional appearance and manner at all times. 
  • Can communicate well with guests. 
  • Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed. 
  • Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation. 
  • Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation. 
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation. Effective verbal and written communication skills. 
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

What We're Looking For:
  • At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required.
  • English Spanish bilingual.
  • Basic Maintenance Troubleshooting
  • Flexible schedule availability and being open to working weekends and holidays are required.
  • Organized, hardworking, ownership mentality and detail-oriented. 
  • High energy, bubbly personality, and customer service attitude. 
  • Ability to deal with difficult guests, solving guest problems in a timely manner. 
  • Must have a service-oriented mindset and be capable of making every guest feel valued. 
  • An ability to interact professionally and responsibly with guests, management, and vendors. 
  • A self-starter with a positive attitude who has the ability to work effectively both in a team environment as well as independently. 
  • Unintimidated by using mobile apps while in the field for team collaboration and communication (Slack, Google Suite, Breezeway, Guesty). 

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: 
  • Health Benefits. 
  • Paid Sick and Vacation Time.
  • Mental Health days. 
  • Plan for the Future: 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary. 401(k) is fully vested upon the first contribution. 
  • Incentive-based bonus program. 
  • Discounted room nights at our properties.
  • Discounts for friends and family at our properties.  
  • Health and Wellness quarterly allowance. 
  • Mileage Reimbursement. 

Please note that employment with Roami is contingent upon completing a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks.

Roami is an equal opportunity employer committed to providing accommodations to applicants with disabilities following the ADA. If you require accommodations during the application or interview process, please contact careers@roami.com. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.

About Roami:

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused. WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo. HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.

  • Front Desk Agent

    5 months ago

    Miami Beach, United States Eskipe Investment Full time

    Job DescriptionJob Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent

    1 month ago

    Miami Beach, United States Goldman Properties Full time

    Job Type Full-time Description The Tony Hotel South Beach is seeking an experienced Front Desk Agent for our historic hotel in Miami Beach! The primary responsibilities as a Full-Time Front Desk Agent would include welcoming guests to the hotel and assisting them with all their needs and being prepared to answer any questions they may have about the hotel...

  • Front Desk Agent

    3 months ago

    Miami Beach, United States Shelborne South Beach Full time

    ** Front Desk Agent** Location * Summary * Description * Skills Summary **Front Desk Agent** Salary $15 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Front Desk Agent** Description As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and...

  • Front Desk Agent

    3 months ago

    Miami Beach, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe role…At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you...

  • Hotel Front Desk Agent

    2 months ago

    Miami Beach, United States Hospitality Demo Account Full time

    Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keep daily records...

  • Front Desk Agent

    2 months ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Agent HIRING NOW! MULTIPLE OPENINGS! $12/hr Job Summary: VSA is looking hire exceptional talent to become a part of an exceptional team! The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to the hotel, registration of guests and travel directions. The Front Desk Agent is responsible...

  • Front Desk Agent

    3 months ago

    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent- Luxury Residential

    4 months ago

    Miami, United States Associa Full time

    The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and Residential, Front Desk, Agent, Resident, Customer Service, Hospitality, Hotel, Property Management

  • Front Desk Agent

    1 week ago

    Miami Beach, United States Betsy Hospitality Management, LLC Full time

    The Betsy, located on South Beachs iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the...

  • Medical Front Desk

    4 weeks ago

    Miami, United States Florida ENT Associates Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a bilingual Spanish Front Desk representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to all visitors and assisting with administrative tasks as needed.Qualifications:- Proficiency in both English and Spanish is required- Previous experience...

  • Front Desk Agent

    5 months ago

    Palm Beach, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    5 months ago

    Miami, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    3 months ago

    Virginia Beach, United States Best Western Center Inn Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingIncentive ProgramJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining...

  • Front Desk Agent

    2 weeks ago

    Miami Beach, United States Betsy Hospitality Management, LLC Full time

    Job DescriptionJob DescriptionThe Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy...

  • Front Desk Agent

    2 months ago

    Miami, Florida, United States The Standard Spa Miami Beach Full time

    The Front Desk Agent is directlyresponsible for the smooth operation of the Front Desk in conjunction with allother departments of the Hotel to ensure a positive guest experience. Ability to perform duties in PBX,Reservations, and Concierge positions. What you will be doingMaintain the smooth and efficient operation of the Front Desk. Successfully complete...

  • Front Desk Agent

    2 months ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Front Desk Representative

    4 days ago

    North Miami Beach, Florida, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Aventura Hotel. As a Front Desk Agent, you will be responsible for providing exceptional guest services, handling guest complaints, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesGuest Services: Provide superior guest...

  • Front Desk Agent

    4 days ago

    Miami, United States Marriott Full time

    Job Number 24147603 Job Category Rooms & Guest Services Operations Location Aloft Miami Dadeland, 7600 North Kendall Drive, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, A2Z Hospitality. The...

  • Front Desk Agent

    5 months ago

    Deerfield Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Guest Service, Hospitality

  • Front Desk Agent

    2 months ago

    North Miami Beach, United States Turnberry Associates Full time

    ** Front Desk Agent** **Job Category****:** Guest Services **Requisition Number****:** FRONT04586 Showing 1 location **Job Details** **Description** You are headed to a fresh start at the newly renovated Residence Inn by Marriott Aventura Mall; we are looking for dedicated Front Desk Agent to join our Team. Essential Job Functions: * Welcome and register...