Patient Experience Coordinator

3 weeks ago

Hempstead, United States Mindful Care Full time $20 - $24
**MHTs, CNAs, PCTs encouraged to apply**

The OpportunityA Patient Experience Coordinator (PXC) will execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the “face” of Mindful Care. This role is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments.

You will manage all in-office appointments and be physically present for the person’s needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible experience. 

Responsibilities
  • Interact with prospective people to connect them to Mindful Care
  • Support people through the intake process and establishing their Patient Portal and provide people with basic tech support to facilitate their provider experience
  • Answer all incoming calls for all locations and return any voicemails that are left outside of business hours
  • Provide Check-in and Check-out for everyone
  • Handle all scheduling / rescheduling requests via phone/email/text
  • Provide same-day eligibility and verification
  • Help collect balance due, copayments, and no-show fees
  • Tackle all provider requests for contact with patients
  • Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in office visits to the examination room
  • Triage all incoming inquiries for other departments
  • Other tasks as assigned by management 
Candidate Profile
  • 2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
  • High school diploma or equivalent required
  • Experience verifying health insurance
  • Prior customer service experience (medical or mental health practices preferred)
  • Ability to provide excellent customer service over the phone, email, text
  • Strong verbal, written, and interpersonal communication skills
  • Must be well organized, attentive to details and can work in a fast-paced work environment
  • Must have strong computer proficiency
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Position Type & Schedule
  • Type: Regular Full-time
  • Hours: Monday – Friday 8:00AM - 5:00PM ET
  • Location: 100% Office
CompensationThe base salary for this position is $20-$24 per hour. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

About UsMindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don’t have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.

About Mindful Care:

At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the Patient Experience. Our staff of talent varies across many professional and experiential domains and we are always looking to expand on our services and those who provide them.

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