Front Desk Team Member

1 week ago


Woodbridge, Connecticut, United States Marquee Hospitality Full time

At Marquee Hospitality, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team as a Front Desk Agent.

About the Role

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a positive experience for them.

Job Description

The successful candidate will be responsible for:

  • Providing personalized service to all guests, ensuring their needs are met and exceeded.
  • Managing front desk operations, including check-ins, check-outs, and guest services.
  • Handling guest complaints and concerns in a professional and courteous manner.
  • Operating the hotel's computer system, managing room assignments, and maintaining accurate records.
  • Working closely with other departments, such as housekeeping and maintenance, to ensure seamless operations.
Requirements

To be considered for this role, you will need:

  • A high school diploma or equivalent.
  • Previous experience in customer service, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Flexibility to work varied shifts, including weekends and holidays.
Benefits

We offer a competitive salary of $35,000 per year, plus benefits, including:

  • Complimentary hotel stays and meals.
  • A paid day off for your birthday.
  • Quarterly celebrations with gift cards or bonuses.
  • A buddy program to support your growth and development.
  • Flexible scheduling to accommodate your needs.
About Us

Marquee Hospitality is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We value our employees and strive to create a positive and supportive work environment.


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