Front Desk Team Member
1 week ago
At Marquee Hospitality, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team as a Front Desk Agent.
About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a positive experience for them.
Job DescriptionThe successful candidate will be responsible for:
- Providing personalized service to all guests, ensuring their needs are met and exceeded.
- Managing front desk operations, including check-ins, check-outs, and guest services.
- Handling guest complaints and concerns in a professional and courteous manner.
- Operating the hotel's computer system, managing room assignments, and maintaining accurate records.
- Working closely with other departments, such as housekeeping and maintenance, to ensure seamless operations.
To be considered for this role, you will need:
- A high school diploma or equivalent.
- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Flexibility to work varied shifts, including weekends and holidays.
We offer a competitive salary of $35,000 per year, plus benefits, including:
- Complimentary hotel stays and meals.
- A paid day off for your birthday.
- Quarterly celebrations with gift cards or bonuses.
- A buddy program to support your growth and development.
- Flexible scheduling to accommodate your needs.
Marquee Hospitality is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We value our employees and strive to create a positive and supportive work environment.
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