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Rooms Controller
2 months ago
What you get to do:
- Greet, register, and manage the check-out process for Guests, delivering outstanding service in line with the hotel's standards.
- Process transactions accurately and efficiently, adhering to company policies for check-in and check-out.
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
- Address Guest requests, concerns, or inquiries promptly and courteously, providing clear information about facilities and operational hours.
- Stay informed about Grand Casino properties and nearby events to advise Guests effectively.
- Explain room features and equipment to Guests upon entry, ensuring they understand the operation of locks, televisions, and thermostats.
- Collaborate with Housekeeping, Bell Staff, Player Development, and Events Services to fulfill special requests and amenities for Guests.
- Coordinate room assignments for VIP members, ensuring an optimal balance of room types and availability for upgrades.
- Process payments for third-party reservations (e.g., Expedia) and credit card authorizations.
- Verify and manage billing for incoming and departing ICOMP Guests, resolving any discrepancies.
- Address issues related to coupons, tax exemptions, and reservation changes, ensuring accurate billing and record-keeping.
- Prepare the shift cash report, balancing payments and disbursements with property management systems, and prepare the bank drop envelope for shift end.
- Assist Guests with luggage and escort them to their rooms as part of Bell Person duties.
- Perform duties of Guest Service Supervisor as needed.
- Contribute to the overall success and efficiency of the team by performing other departmental duties as assigned.
What We Look for In a Person:
- Serves and develops others by building relationships.
- Fosters an inclusive workplace where inclusion and individual differences are valued.
- Collaborates across boundaries to achieve common goals.
- Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
- Sets direction and influences others to translate vision into action.
- Demonstrates drive for continued personal and professional growth.
What We Offer You:
- We have a fun, energetic personality and are adventurous, creative, and open-minded.
- We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
- Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making, and engagement across all levels of the organization.
- We are a career accelerant, which means developing our Associates is one of our main priorities.
- We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
- A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You:
- High School Diploma, General Education Degree (GED), or equivalent experience.
- Six (6) months of Front Desk experience is required.
- Bring your hardcore work ethic, attention to detail, your ability to have fun and we will train for the rest.
- Must be able to secure a license from the Gaming Regulatory Authority (GRA).
- Responsible for following all relevant Detailed Gaming Regulations (DGRs).
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Physical Needs:
- Talk and hear; ability to communicate effectively.
- See and adjust focus to include close, distance, depth, and peripheral vision.
- Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
- Handle objects, tools, and controls; reach with arms and hands.
- Be able to lift and carry objects up to twenty-five (25) lbs.
Must-Have Skills:
- Strong commitment to delivering outstanding Guest service with a professional and courteous demeanor.
- Excellent verbal and written communication abilities to interact effectively with Guests, internal departments, and team members.
- Strong organizational skills to manage room assignments, and special requests, and coordinate with various departments.
- Aptitude for addressing and resolving Guest requests, concerns, or inquiries in a timely and satisfactory manner.
- Ability to work collaboratively with Housekeeping, Bell Staff, Player Development, and Events Services to ensure Guest satisfaction.
- Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.
- Willingness to work various shifts, including nights, weekends, and holidays, to accommodate hotel operations and Guest needs