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Hotel Housekeeping Supervisor

3 months ago

Onamia, United States Grand Casino Mille Lacs Full time

The Opportunity

As the Hotel Housekeeping Supervisor for Grand Casinos, you will be responsible for assisting in the successful coordination and direction of all activities of the Housekeeping Department, ensuring an exceptional standard of cleanliness is achieved and maintained in all Guest rooms.

What you get to do:

Guide, support, and supervise Room Attendants and Junior Ambassadors in their daily tasks, ensuring high-quality room cleanliness. Coordinate maintenance work orders for the repair or replacement of Guestroom furnishings, ensuring project completion. Conduct routine inspections of Guestrooms to identify cleaning needs, potential safety hazards, and repair requirements, delegating tasks as needed. Monitor the supply of linens, cleaning chemicals, and amenities, reordering and restocking when necessary. Maintain familiarity with brand standards and ensure adherence to them. Ensure that Material Safety Data Sheets (MSDS) books are updated and that all safety regulations are followed, providing training as needed. Adhere to policies and procedures regarding the handling of lost and found items. Report any room damage to management immediately. Maintain adequate staffing levels in the Housekeeping Department. Act as a Peer Mentor, providing training and guidance to Associates. Prepare various reports (daily, weekly, monthly) and offer suggestions for improving productivity and cost-efficiency. Motivate the Housekeeping Team to maximize productivity and maintain high morale levels. Notify the Supervisor of any incidents or conflicts that affect normal business operations or Guest services. Ensure compliance with energy conservation and job safety regulations. Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

What We Look for In a Person:

Serves and develops others by building relationships. Fosters an inclusive workplace where inclusion and individual differences are valued. Collaborates across boundaries to achieve common goals. Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate. Sets direction and influences others to translate vision into action. Demonstrates drive for continued personal and professional growth.

What We Offer You:

We have a fun, energetic personality and are adventurous, creative, and open minded. We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty) Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization. We are a career accelerant, which means developing our Associates is one of our main priorities. We provide a space for Associates and others to bring who they are to work and impart a sense of purpose. A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You:

High school diploma, general education degree (GED) or equivalent experience. One (1) year housekeeping experience required. Must be able to secure license from Gaming Regulatory Authority (GRA). Responsible for following all relevant Detailed Gaming Regulations (DGR’s). Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs:

Talk and hear; ability to communicate effectively. See and adjust focus to include close, distance, depth, and peripheral vision. Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl. Handle objects, tools, and controls; reach with arms and hands. Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills:

Ability to guide, support, and supervise housekeeping staff, ensuring high standards of cleanliness and efficiency. Exceptional attention to detail to ensure that all Guest rooms meet the hotel's cleanliness standards. Excellent verbal and written communication skills to provide clear instructions to staff and report issues to management. Aptitude for identifying and addressing cleaning needs, safety hazards, and repair requirements. Ability to consistently motivate the housekeeping team to maximize productivity and maintain high morale levels. Willingness to work in various roles and during peak hours as needed to support the team and reduce Guest wait times. Skill in training and directing team members, with the ability to coach and counsel staff to foster a productive work environment. Willingness to adapt to changing priorities and handle various tasks as needed to support hotel operations. Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.

Source: Hospitality Online