Medical Receptionist

7 days ago

Anchorage, United States Rejuvenate Health & Wellness Full time $33,600 - $37,000
About Us: 

At Rejuvenate Health & Wellness, we are dedicated to empowering women over 40 to achieve optimal health and vitality through personalized, integrative wellness solutions. Our mission is to address the root causes of health challenges, enabling our clients to reclaim their energy, balance their hormones, and transform their lives. We are building a multi-million dollar enterprise that serves thousands of clients annually, and we are looking for a dedicated Medical Receptionist to join our team and contribute to our vision.

Position Overview: 

We are seeking a detail-oriented and personable Medical Receptionist to manage our front desk operations and ensure a seamless experience for our clients. The ideal candidate will have experience in appointment setting, client communication, and sales within a healthcare or wellness environment. You will be the first point of contact for our clients, playing a crucial role in ensuring their satisfaction and contributing to the growth of our practice.

Key Responsibilities:

Clinic Operations:
  • Manage front desk duties including greeting clients, answering and directing phone calls, and handling inquiries.
  • Schedule and confirm client appointments, ensuring efficient use of practitioner time and clinic resources.
  • Handle incoming and outgoing calls, including client inquiries, appointment confirmations, and follow-ups.
  • Manage client intake process, ensuring all necessary consent forms and documentation are completed.
  • Process invoicing, follow up on payments, and manage billing inquiries.
  • Send refill reminders and follow up with clients as needed.
  • Maintain an organized and professional reception area.
  • Assist with day-to-day clinic operations and administrative tasks as needed.
Client Communication and Satisfaction:
  • Provide exceptional customer service, ensuring that clients feel welcomed, valued, and cared for.
  • Address client concerns and resolve issues promptly and professionally.
  • Follow up with clients post-appointment to gather feedback and ensure satisfaction.
  • Educate clients on available services and wellness packages.
  • Maintain accurate client records and ensure all interactions are documented in our system.
Leads Follow-up and Sales:
  • Follow up on inbound leads and convert them into appointments.
  • Engage with new and existing clients to offer additional services, upsells, and cross-sells.
  • Assist in developing and executing sales strategies to increase appointment bookings and revenue.
  • Help in tracking and reporting on lead conversion rates and client retention.
  • Collaborate with the marketing team to support promotional campaigns and special offers.
Qualifications:
  • High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
  • 2+ years of experience as a medical receptionist or in a similar role within a healthcare or wellness setting.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Proficiency in using scheduling and client management software.
  • Sales experience, particularly in appointment setting and client engagement, is highly preferred.
  • Ability to work independently and as part of a team.
  • Compassionate, patient-focused, and committed to delivering high-quality service.
Our Core Values:
  • Customer-Centric: Our clients are at the heart of everything we do.
  • Respect and Compassion: We treat each individual with empathy and care.
  • Professionalism: We maintain the highest standards of conduct and expertise.
  • Hard Work and Dedication: We are driven by perseverance and a winning spirit.
  • Team Spirit: We support each other and work together to achieve common goals.
  • Excellence and Innovation: We embrace creativity and innovation in our pursuit of excellence.
  • Lifelong Learning: We are committed to continuous improvement and personal development.
Why Join Us:
  • Be part of a dynamic and growing wellness practice with a mission to transform lives.
  • Contribute to a positive and supportive work environment where your efforts make a difference.
  • Opportunities for professional growth and development within a forward-thinking company.
  • Competitive salary and benefits package.
Benefits:
  • 2 weeks Paid Time Off (PTO)
  • In-clinic perks
  • Discounts on clinic services and products
  • No medical or dental benefits at this time
If you are passionate about wellness and dedicated to providing exceptional client care, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you're the best candidate for this role.

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