Experienced Residential

2 weeks ago

Hallandale Beach, United States Total Appliance and AC Repairs Inc. Full time $55,000 - $80,000
Description Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned.  Presents options and pricing to customers as authorized.

Hours & Working Conditions (as designated)
  • Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays and/or weekends as scheduled) 
  • Overtime as required -On call over weekends as required 
  • May work outside, in crawlspaces, closets, and attics 
  • Work with sheet metal and sharp objects -Lifting and physical exertion required  

Duties and Responsibilities: 
  • Perform residential and commercial repair and maintenance of all household and condominium plumbing – toilets, water heaters, showers, disposals, stoppages, installations, snake-outs, cast iron, large drains 
  • Troubleshoot equipment and related job problems 
  • Present findings and options to customers, providing advise as needed/requested 
  • Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide ·        Clean equipment/work area -Ensure complete customer satisfaction upon completion
  • Complete all paperwork required by management— be punctual and reliable
  • Collect for work performed if required: documents, payment, or signatures 
  • Maintain truck inventory -Keep assigned service vehicle organized and clean 
  • Track vehicle maintenance and alert management when maintenance is necessary 
  • Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call 
  • Provide customers with information and pricing on service agreements, accessories, and other comfort improvements 
  • Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age 
  • Assist in large commercial plumbing jobs in condominium accounts 
  • Identify and suggest opportunities for quality and cost improvements 
  • Other duties as needed 
 
Job Requirements: 
  • High School diploma or equivalent Key-Competencies Preferred 
  •  Must have a professional demeanor, highly motivated 
  • Possess strong troubleshooting, repair’s ability and critical thinking skills 
  • Ability to push, pull, lift and carry 50LBS capacity 
  • A valid driver’s license with good driving record as required by the company insurance carrier(s) 
  • Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places 
  • Ability to assist with troubleshooting and repairs, or service, or installations with the quality of excellence required 
  • Previous Four (4) years’ experience in plumbing, maintenance, or another related field 
  • Ability to follow company processes instructions, directions, policies and procedures. 
  • Neat, clean, and professional appearance   

Performance Metrics:
  • Assignments or calls per day, experience, disposition, and teamwork including regards for our organization. 
  • Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures. 
  • Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed 
  • Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS” 
  • Complete truck inventory, Truck maintenance, organization, and cleanliness 
  • Company tool maintenance and condition 
  • Generated Leads for the Company, be punctual and reliable

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