Service Coordinator/Dispatcher

1 month ago


Yakima, United States Farwest Climate Control Inc Full time $18 - $22
Farwest Climate Control is looking to add a service dispatcher/Customer Service Rep to our team. This person will be responsible for managing daily jobs and activities for HVAC technicians and Electricians with our large customer base. You should have great organizational skills and the ability to communicate with customers over the phone. Basic computer skills and knowledge will help manage your day more efficiently. Schedule is 7:45am-4:45pm M-F. Bilingual is a plus.

Skills for Success:
  • Time management-Being to work and available on time to assist dispatch duties in the morning.
  • Communication skills-Communication skills with our technicians, office staff and customers. Bilingual is a plus
  • Basic Computer knowledge-The ability to navigate Microsoft and associated apps 
  • Problem solving skills
  • Great Attitude

Job Details: 
  • Responsible for coordinating daily schedules and calls for HVAC service technicians and electricians. 
  • Answering phones, scheduling approximately 80 maintenance customer visits weekly as well as demand service calls that come in each day. 
  • Will need to keep customers information updated in Quickbooks as well as in Service Titan Operating system. 
  • Create PO numbers, order replacement parts and air filters for technicians, and debrief technicians after each call. 


About Farwest Climate Control Inc:

Farwest Climate Control has been acquired by new ownership. We are focused on the growth of the company and plan to find the best people in the industry With new ownership comes new opportunities, we have added an electrical division that will work along side our HVAC division to deliver quality projects to customers. Farwest will perform commercial HVAC, electrical projects as well as Residential HVAC and electrical services. Including HVAC system replacements, Maintenance Repairs. Electrical troubleshooting, panel replacements, and full new construction services. Come join a young and growing team that wants to help each person grow within their career



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