Airline Passenger Assistant
4 weeks ago
Shift: Full-Time – Holidays and weekends are a requirement.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.
Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications:
- Must be 18 years of age or older
- No high school diploma, GED or college degree required
- No experience required and on the job training provided
Preferred Qualification:
- One (1) year of customer service experience preferred
Responsibilities:
- Follow safety precautions at all times while transporting passengers
- Positive interpersonal interaction with passengers
- Comply with all client and/or site security requirements and processes
- Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
- Assist passengers with baggage retrieval and transport, if necessary
- Coordinate assignments with dispatchers and gate Agents, if necessary
- Complete thorough Incident Reports
About ABM:
For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most.Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.More than 100 Years of ExcellenceIn 1909, ABM began as a modest window cleaning business. We launched with a dedication to extend the life of our clients’ building assets and to provide exceptional experiences for their customers. That commitment is the foundation of the company ABM is today.Through organic growth and strategic acquisitions, we’ve expanded our platform with integrated services and broad capabilities. Today, we leverage award-winning workforce automation technologies to drive efficiencies in thousands of physical assets we service and maintain. We provide support across more than 10 service areas in more than 15 industries.
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