Clinical Office Manager
4 weeks ago
HOURS:
Full time to coincide with regular clinical staff schedules, including weekend coverage from time to time.
DAILY RESPONSIBILITIES:
- Manage the staffing schedule for the clinical staff.
- Oversee the coordination of clinical staff PTO requests.
- Fill in and help out as is necessary.
- Fill in for Front Office Manager as is necessary.
- Supervise staff in managing their daily responsibilities including telephone triage staff.
- Train, Coach, Discipline and Counsel staff as needed.
- Maintain accessibility to entire staff in regards to any personnel issues.
- Oversee doctors schedules to optimize patient scheduling efficiency.
- Act as an intermediary with problems and concerns between staff and physicians.
- Assure a sensitive, timely and thorough follow up and resolution of all patient complaints.
OTHER RESPONSIBILITIES:
- Provide OSHA in service to all new employees within 48 hours of hire.
- Maintain OSHA records for office.
- Direct the recruiting and interview process of new personnel, responding to resumes, performing interviews, reference checks, and hire applicants with approval by Practice Administrator and Managing Physician.
- Establish training and in-service programs for staff.
- Establish policies and procedure
- Maintain education materials for accessibility to staff.
- Schedule and preside over staff meetings.
- Participate in monthly physician meetings.
- Maintain a nursing reference area with current books and relevant aids for patient teaching and nurse education.
- Update or establish and implement telephone triage protocols.
- Maintain staff personnel files in coordination with Practice Administrator including nursing license, CME, and CPR certifications.
- Keep current personnel immunization files. Schedule and follow-up annual vaccinations for entire staff.
- Oversee maintenance of Lab Equipment.
- Oversee quality controls of CBC machine.
- Oversee CLIA recordkeeping and licensing.
- Oversee the ordering and stock levels of medical and lab supplies.
- Oversee sample stocks.
- Oversee the ordering and stock levels of immunizations.
- Oversee recordkeeping for VFC program.
- Oversee the dispensing of Nebulizers.
- Oversee the ordering and stock levels of forms.
- Remain up to date and assist staff and physicians with EMR processes.
- Manage drug rep meetings.
- All other duties as required.
ANNUAL RESPONSIBILITIES:
- Prepare and present performance evaluations for clinical staff.
- OSHA review for entire staff
- CLIA review for entire staff
- CLIA license renewal
- Education: Minimum high school diploma or equivalent.
- Certification/Licensure: Medical Assistant, LPN or RN.
- Experience: 2-3 years experience in the medical or healthcare field.
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