Medicaid Unwind Community Health Worker

Louisiana Primary Care Association

Position Title: Medicaid Unwind Community Health Worker Region 3
Contract Position

• Supervisor: Medicaid Unwind Project Director

Position Summary: The Medicaid Unwind Community Health Worker is responsible for conducting outreach, phone calls, targeted canvassing, and participating in community events to promote and support successful Louisiana Medicaid Unwind project expectations in the following parishes: Lafourche, Saint John, Saint Charles, Saint James, Assumption, and Terrebonne (“Region 3”). The position will assist participating Federally Qualified Health Centers (“FQHCs”) in rendering outreach services and events in their designated region.
Overview:The Louisiana Medicaid Program currently provides medical assistance to more than two million individuals throughout the State. Due to the continuous enrollment condition under Section 6008 of the Families First Coronavirus Response Act (“FFCRA”), the Louisiana Department of Health (“LDH”), Bureau of Health Services Financing (“BHSF”) has not ended coverage or re-determined eligibility for many Louisiana Medicaid beneficiaries since March 2020.
Beginning in April 2023, BHSF will resume conducting full renewals for all Louisiana Medicaid beneficiaries and terminating coverage for any beneficiaries who are no longer eligible. This effort, commonly referred to as “Medicaid Unwind,” will necessitate an extensive outreach and education campaign to ensure Louisiana Medicaid beneficiaries, providers, and other key stakeholders are informed of and prepared for the restart of eligibility reviews, or renewals. Additional contracted assistance is necessary to provide services and support for a campaign of this magnitude. LDH has entered into a contract with the Louisiana Primary Care Association effective March 1, 2023, to recruit FQHCs and Community Health Workers to assist LDH in the Medicaid Unwind initiative. The primary goal of this outreach and education campaign is to ensure everyone eligible for the Louisiana Medicaid Program maintains their coverage through the unwind period.Incentivize.
Responsibilities:

• Participate in training related to the Medicaid Unwind project (online or in person).
• Travel throughout Region 7 is an integral part of this role. You may also be asked to travel on-site to the LPCA Baton Rouge office from time to time for training or to assist the Medicaid Unwind Project Director, as necessary.
• Sign required agreements related to Medicaid Unwind outreach efforts.
• Contact Medicaid beneficiaries that are currently receiving benefits and may be impacted by the Consolidated Appropriations Act, 2023 which made several changes to Section 6008 of the FFCRA.
• Obtain up-to-date contact information for Medicaid beneficiaries through various means that include phone calls, text messaging, emails, social media, and/or other modalities.
• Utilize phone, email, social media, and other activities to reach Medicaid recipients affected by legislative changes.
• Set up outreach tables at participating Region 7 FQHCs on a weekly basis.
• Participate in community events to provide Medicaid outreach services as directed by the Project Director. This will include disseminating and tracking gift cards for eligible Medicaid patients.
• Engage with Medicaid patients providing Medicaid enrollment education/demographics updates.
• Provide for initial processing of Louisiana Medicaid applications and renewals at community events and through neighborhood canvassing.
• Track and report activities using forms provided by LDH in a timely manner.
• Work with the Project Director to identify strategies and processes for meeting project deliverables.
• Identify challenges and barriers that are hindering project success.
• Identify resources and best practices for quality improvement.
• Research available outreach event opportunities and provide findings to the Project Director.
• Participate in weekly check-in and planning meetings with the Project Director to discuss the prior week’s activities and updates on efforts made during outreach events.
• Travel to outreach events and other community-based gatherings to educate communities on federal Medicaid changes affecting the target population (Medicaid recipients).
• Compile and submit monthly reports to the Project Director in a timely manner.
• Collaborate with other local, regional, and state-based organizations that share the project mission.
• Collaborate with community-based organizations and other institutions that can assist in project deliverables.
• Track and submit daily activities using a monthly performance tracker that includes project metrics as determined by Louisiana Medicaid.
• Attending monthly meetings for updates, best practices, and lessons learned.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent. A baccalaureate degree is preferred.
• Minimum of 3 years experience in community or workforce outreach and development, preferred.
• Community Health Worker certified.
• General computer literacy, and experience with Microsoft Office and Windows.

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