Store Manager

6 months ago

O'Fallon, United States Ross Dress for Less Full time
About the Job:Our values start with our people, join a team that values you

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:
  • Success. Our winning team pursues excellence while learning and evolving.
  • Career growth. We develop industry leading talent because Ross grows when our people grow.
  • Teamwork. We work together to solve the hard problems and find the right solution.
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:
General Operating Requirements:
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.
  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:
  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
  • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensures compliance with Ross personnel policies and procedures.
  • Manages Associate Relations issues, consulting with the District Manager as needed.
  • Ensures compliance with all State, Local and Federal regulations.

Expense Control:
  • Leads all expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:
  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Represents and supports the Company brand at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing:
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:
  • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Five or more years of Store management experience in a retail environment.
  • Must maintain a high level of Customer service.
  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
  • Ability to train, coach and develop Associates at all levels.
  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
  • Fluency in English.
  • Must exercise considerable independent judgement and discretion.
  • Ability to work evenings and weekends.

  • Store Manager

    3 weeks ago

    O'Fallon, United States Community Choice Financial Family of Brands Full time

    Overview: As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience.  Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key...

  • Store Manager

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Overview:  Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Store Manager

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Store Manager at Waterway Carwash summary: As a Store Manager at Waterway Carwash, you will actively manage daily store operations while developing leadership skills through the Learn to Lead ® Manager Development Program. You will be responsible for providing exceptional customer service, leading a team, and ensuring a safe and organized environment....

  • Store Manager

    1 month ago

    O'Fallon, United States Waterway Carwash Full time

    Overview:  Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Store Manager in Training

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Overview:  Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Store Manager

    7 months ago

    O'Fallon, United States Meineke Car Care Centers Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Paid time off Dental insurance Employee discounts Benefits/Perks Competitive Compensation Salary plus sales commission! Range based on expected sales.  Career Advancement  Training and Development Comprehensive Benefits Package  Employee...

  • Store Team Leader

    2 weeks ago

    O'Fallon, United States pOpshelf Full time

    pOpshelf is now hiring in O'Fallon, MO! We are an extraordinary new store looking for extraordinary talent! At pOpshelf, we believe shopping should be an experience you enjoy. A time to wander. Explore. Linger. A momentary escape to just be. We make it fun to find what you need and easy to buy what you want. It's the simple smile of discovery. In home dcor,...

  • Store Team Leader

    2 weeks ago

    O'Fallon, United States pOpshelf Full time

    pOpshelf is now hiring in O'Fallon, MO! We are an extraordinary new store looking for extraordinary talent!At pOpshelf, we believe shopping should be an experience you enjoy. A time to wander. Explore. Linger. A momentary escape to just be. We make it fun to find what you need and easy to buy what you want. It's the simple smile of discovery. In home dcor,...

  • Store Remodel Operations Specialist

    2 days ago

    O'Fallon, United States Walmart Full time

    Role OverviewThis Realty Project Coach position offers a unique opportunity to lead store remodels and drive results while developing your skills and expertise. You will work closely with cross-functional teams, including hourly team members and store associates, to ensure timely completion of projects and maintain high-quality standards.Key...

  • Assistant Store Manager

    7 months ago

    O'Fallon, United States Francesca's Full time

    Location: 925 Blossom Hill Road San Jose, California 95123Employee Type: RegularWe offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the...

  • Store Team Leader

    3 weeks ago

    O'Fallon, MO, United States pOpshelf Full time

    pOpshelf is now hiring in O'Fallon, MO! We are an extraordinary new store looking for extraordinary talent! At pOpshelf, we believe shopping should be an experience you enjoy. A time to wander. Explore. Linger. A momentary escape to just be. We make it fun to find what you need and easy to buy what you want. It's the simple smile of discovery. In home dcor,...

  • Store Team Manager

    3 weeks ago

    US-, O'Fallon, IL, USA Taco Bell - Highway 50 Full time

    Job Title: Store Team ManagerWe are seeking a motivated Store Team Manager to lead our Taco Bell team in O'Fallon, IL. As a key member of our management team, you will be responsible for assisting the General Manager in managing daily operations and staff.Responsibilities:Assist the General Manager in managing daily operations and staffEnsure compliance with...

  • Restaurant Operations Manager

    2 weeks ago

    O'Fallon, United States Taco Bell - Fallon Parkway Full time

    Company Overview: Taco Bell - Fallon Parkway is a dynamic fast-food establishment seeking an experienced Store Supervisor to lead our team. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our store and delivering exceptional customer service. Estimated Salary: $45,000 - $65,000 per year, based on...

  • Retail Operations Manager

    5 days ago

    O'Fallon, Missouri, United States Ross Dress for Less Full time

    Company OverviewRoss Dress for Less is the nation's largest off-price retailer, offering high-quality brands and on-trend merchandise at extraordinary savings. With over 2,000 stores across the country, we provide a unique shopping experience that combines excitement with value.About the Job:We are seeking an experienced Retail Operations Manager to lead our...

  • Manager

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Manager at Waterway Carwash summary: The Manager at Waterway will participate in a structured Manager Training and Development Program to learn how to effectively manage and run a car wash business while working in an active outdoor environment. This role involves providing exceptional customer service, managing daily operations, leading a team, and ensuring...

  • Operations Manager

    3 weeks ago

    O'Fallon, United States Taco Bell - Shiloh Full time

    About the Role">We are seeking a motivated Operations Manager to join our team at Taco Bell - Shiloh in O'Fallon, IL. This is a full-time or part-time position where you will assist the General Manager in managing day-to-day operations and staff.Key Responsibilities:Assist in executing company policies, procedures, programs, and systemsE nsure compliance...

  • Manager

    1 month ago

    O'Fallon, United States Waterway Carwash Full time

    Overview:  Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Carwash Operations Manager

    3 weeks ago

    O'Fallon, Missouri, United States Waterway Carwash Full time

    Waterway Carwash: A Leader in Customer Service and Team ManagementWe are seeking an experienced Retail Store Leadership professional to join our team as a Carwash Operations Manager. In this role, you will have the opportunity to develop your leadership skills while providing exceptional customer service and ensuring a safe and organized environment.About...

  • Manager

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Overview:  Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches...

  • Manager

    3 weeks ago

    O'Fallon, United States Waterway Carwash Full time

    Manager at Waterway Carwash summary: The Manager at Waterway will participate in a structured Manager Training and Development Program to learn how to effectively manage and run a car wash business while working in an active outdoor environment. This role involves providing exceptional customer service, managing daily operations, leading a team, and...