Customer Account Rep

2 weeks ago

Dallas, United States Daltile Full time
The Customer Account Rep is an entry-level contributor who works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Duties and Responsibilities of the Position:
  • Execute daily tasks and administration as it relate to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department.
  • Respond promptly to customer inquiries through various channels, including phone, email, and chat.
  • Work proactively to resolve customer issues and provide timely solutions.
  • Coordinate communication with customers and associates.
  • Serve as a customer experience resource for other associates.
  • May be responsible for some warehouse and inventory tasks.
  • Maintain accurate and organized records of customer interactions and resolutions.
  • Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
  • Perform other duties as needed.

Required Experience and Education:
  • Bachelor’s degree in a related field preferred.
  • 0-2 years relevant experience OR equivalent combination of education and experience.

Competencies:
  • Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
  • Excellent communication, problem-solving, and organizational skills.
  • Able to multitask, prioritize, and manage time effectively.
  • High level of integrity and discretion in handling sensitive and confidential data.
  • Proficient in using Microsoft Office Suite products.

We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Daltile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

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