Sr Customer Service Rep
2 weeks ago
Duties and Responsibilities of the Position
- Execute daily tasks and administration as it relate to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Serve as a customer experience resource for other associates.
- May be responsible for some warehouse and inventory tasks.
- Maintain accurate and organized records of customer interactions and resolutions.
- Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
- Perform other duties as needed.
Required Experience and Education:
- Bachelor’s degree in a related field preferred.
- 0-2 years relevant experience OR equivalent combination of education and experience.
Competencies:
- Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
-
Customer Service Rep
6 months ago
Dallas, United States Wilbert Funeral Service Full timeCategory Customer Service DescriptionPosition Overview The primary responsibility of this position will be to assist customers with placing orders and answering questions. Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...
-
Customer Services rep(Gov)
5 months ago
Dallas, United States Prestige Bank Of Texas Full timeCustomer Service Representative Dallas,Tx $16.00 per hour - $35.00 per hourJob Title Customer Service Representative Location Dallas,tx Position Type Full-Time About Us Prestige Bank Of Texas IS ONE OF THE LEAD CUSTOMER SERVICE Private Goverment Banking COMPANY IN U.S Our close-knit team of dedicated professionals has made us the success we are today. In...
-
Customer Service Rep
2 days ago
Dallas, United States Wilbert Funeral Services Full timeCategory Customer Service Description Position OverviewThe primary responsibility of this position will be to assist customers with placing orders and answering questions.Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...
-
(new) CUSTOMER SERVICES REP
2 days ago
Dallas, United States Regis Corporation, Inc. Full timeCUSTOMER SERVICES REP (10.75- 12.00 PER HOUR DEPENDING ON EXPERIENCE)Location: DALLAS, TX, UNITED STATESJoin the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we...
-
Customer Service Rep
1 month ago
Dallas, United States Daltile Full timeThe Customer Service Rep is an entry-level contributor who solves customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries,...
-
Customer Service Rep
4 weeks ago
Dallas, United States Daltile Full timeThe Customer Service Rep is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries,...
-
Healthcare Operations Specialist
1 week ago
Dallas, Texas, United States Rep-Lite Full timeAbout the RoleThe estimated annual salary for this position is $62,000 - $90,000, depending on experience.Job OverviewWe are seeking a highly motivated Clinical Support Specialist to enhance the customer experience and expand the utilization of our innovative systems in the healthcare industry.This role involves collaborating with Sterile Processing...
-
Mandarin Speaking Customer Service Rep
1 month ago
Dallas, United States Randstad Full timeJob DescriptionJob DescriptionDo you speak Mandarin? Are you looking for a WORK-FROM-HOME CUSTOMER SERVICE JOB? We need you! Randstad is hiring an English and Mandarin-speaking Customer Service Rep to work for our client handling inbound calls from patients with questions about dental insurance and dental benefits. After training, we offer flexible...
-
OR Clinical Integration Specialist
1 week ago
Dallas, Texas, United States Rep-Lite Full timeJob OverviewAbout Rep-LiteWe are a dynamic healthcare organization revolutionizing the industry with innovative solutions. Our team is dedicated to enhancing the customer experience and expanding system utilization in Operating Rooms (ORs) and Sterile Processing Departments (SPD).Key ResponsibilitiesDrive Revenue Growth: Collaborate with SPD and OR teams to...
-
Customer Service Representative
2 months ago
Dallas, United States Randstad North America, Inc. Full timeRandstad has teamed up with a 3rd party call center near Parkland Hospital. We are in search of 60 entry level to experienced Onsite Call Center Reps! If you are looking for a new start and are ready to work, we are the place to be! NOT A REMOTE POSI Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Guest Services Rep Full
1 month ago
Dallas, United States Extended Stay Full timeExtended Stay - 12121 Coit Rd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...
-
Guest Services Rep Part
2 months ago
Dallas, United States Extended Stay Full timeExtended Stay - 4022 Parkside Center Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...
-
Customer Account Rep
1 month ago
Dallas, United States Daltile Full timeThe Customer Account Rep is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries,...
-
Customer Account Rep
2 weeks ago
Dallas, United States Daltile Full timeThe Customer Account Rep is an entry-level contributor who works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling...
-
Customer Service Rep
4 weeks ago
Dallas, United States CornerStone Staffing Full timeCornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 2+ year(s) of call center experience and enjoy working collaboratively, APPLY TODAY!Job Title: Customer Service RepresentativeLocation: Addison, TXPay Rate: $18.50/hr.Duration: Long-Term TempSchedule: Monday to Friday, 8am to...
-
Outside Sales Rep
2 months ago
Dallas, United States Dallas Door & Supply Co Full timeJob DescriptionJob DescriptionWe are seeking an Outside Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targetsResolve customer inquiries and...
-
Customer Service Rep
5 days ago
Dallas, United States Ultimate Staffing Services Full timeJob DescriptionJob DescriptionESSENTIAL DUTIES & RESPONSIBILITIES:Manage all phone calls and payments in an accurate, timely, and courteous manner.Meticulously document all phone calls and emails into the client database systemProvide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner.Process payments, including...
-
Sr. Customer Success Manager
4 weeks ago
Dallas, United States Digital Realty Trust Full timePosition Title: Sr. Customer Success Manager Your role Digital Realty's Customer Success Operations team is the front-line for all things pertaining to our customer's experience. In the Senior Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest and most strategic customers. The successful...
-
Sr. Customer Success Manager
1 month ago
Dallas, United States Digital Realty Full timeJob Description Position Title: Sr. Customer Success Manager Your role Digital Realty's Customer Success Operations team is the front-line for all things pertaining to our customer's experience. In the Senior Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest and most strategic customers....
-
Bilingual Customer Service Rep
6 months ago
Dallas, United States Clearstream Full timeBecome a member of our family! We are a local, family owned store and members of the #5 fastest growing franchise in America, looking for a friendly bilingual customer service representative with great customer service skills. RESPONSIBILITIES OF THE POSITION: - Provide friendly customer service - Assist in maintaining a quality showroom - Securing on...
