Express Service Advisor

2 weeks ago


Surprise, United States Surprise Ford Full time
SERVICE ADVISOR:The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record with automotive experience a plus, but not a must Fluent English speaking and written communication skills (bilingual a plus), good time management skills, and professional dress, speech, and behavior are all required for this position at a car dealership service drive.

REQUIREMENTS:
  • Must pass pre-employment screening including a drug test and background check
  • Current, Valid driver's license with a satisfactory Motor Vehicle Report
  • Minimum high school diploma, some college preferred
  • Service Advisor experience 
  • Schedule appointments and generate estimates
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Assist all customers in selecting suggested service in a friendly, professional manner
  • Resolving customer complaints
  • Keeping CSI at or above region monthly
  • Maintaining value, quality, and integrity
  • Responsible for the entire customer service experience from the service drive until the vehicle is turned back over to the customer
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Benefits:
  • Compatible salary
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance

Please submit your resume today for consideration 

Job Type: Full-time

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