Sales and Service Specialist
1 week ago
Hourly Wage: $22.00
$3,500 Retention Bonus for All New Hires ($500 at 30 days, $1,000 at 90 days, $2,000 at 180 days)
Responsibilities:
- Ensure optimal operational efficacies to provide customers with the best rental car experience.
- Provide assistance in creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
- Assist customers with various post-rental inquiries that involve the rental and billing process.
- Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Professional Experience:
- Ability to work in a fast-paced environment with a variety of tasks.
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Previous customer service.
- Strong time management and organizational skills are required.
- Computer literate and detail-orientated.
- Must have a valid driver's license with an acceptable driving record.
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
Skills:
- Demonstrate good written and oral communication skills.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Proven experience working well within a team.
- Ability to work flexible shifts including weekends and holidays; and work overtime as required.
- Willing to work outdoors during all weather conditions.
- Assist with special administrative projects when needed.
- Ability to stand for long periods of time.
- Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
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