Sales and Service Specialist

1 week ago


Kent, United States Hertz Full time $22
The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience for Lyft and/or Uber drivers

Hourly Wage: $22.00

$3,500 Retention Bonus for All New Hires  ($500 at 30 days, $1,000 at 90 days, $2,000 at 180 days)

Responsibilities:
  • Ensure optimal operational efficacies to provide customers with the best rental car experience.
  • Provide assistance in creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Assist customers with various post-rental inquiries that involve the rental and billing process.
  • Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service.
  • Strong time management and organizational skills are required.
  • Computer literate and detail-orientated.
  • Must have a valid driver's license with an acceptable driving record.
 Knowledge:
  • Customer service resolution practices
  • Excellent communication techniques
  • Sales Management/Coaching ability

Skills:
  • Demonstrate good written and oral communication skills.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Proven experience working well within a team.
  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
  • Willing to work outdoors during all weather conditions.
  • Assist with special administrative projects when needed.
  • Ability to stand for long periods of time.
  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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