Veterinary Receptionist

Veterinary Receptionist - Cornerstone

Colony Animal Hospital is hiring an experienced Veterinary Receptionist. We are a multi-veterinarian, companion animal / exotic practice that is 60 years strong with more than 50 years of AAHA accreditation.
We are looking for someone with a strong customer service background. Someone who can communicate, with warmth and compassion, especially in times of emotional turmoil. It is a key part of the Receptionist's job to help owners understand the value of the medical care our hospital provides and impress upon them that we are all part of the team whose greatest wish is the keep their pets healthy and happy.
Client Communication: 

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks. 
•  Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time. 
• Can outline costs and fees in a positive light while supporting hospital payment policies. 

Personal Conduct/Attitude/Teamwork: 

• Can maintain positive, cooperative relationships with other employees. 
•  Can display tact and respect with team members even when busy or hectic. 
•  Feel and express genuine empathy for animals and their owners when handling delicate situations.
• Ability to handle stress.
• Ability to maintain work/life balance.

Essential Duties and Responsibilities:

• We utilize electronic medical records in Cornerstone, as well as client communication platforms such as Vetstoria, Pawlicy, and AllyDVM. 
•  Veterinary Knowledge / Client Education 
• Can answer client’s inquiries about basic animal care questions and routine procedures. 
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales. Admitting / Discharging Patients/ Cash Handling 
• Can admit patients and handle medical records entries accurately. 
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. 
• Can handle client/patient transfers with ease. 
• Can prepare client invoices for services performed. 
• Can accurately handle payment transactions. 
• Can accurately and empathetically communicate estimates/treatment plans to clients. Schedule Management 
• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen. Computer Knowledge / Telephone Skills 
•  Receives and relays telephone, fax, and email messages accurately and promptly. 
•  Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system. 
•  Can Enter and update client and patient information into practice computer software. 
•  Has good computer skills and shows accuracy in inputting details. 

 Position Requirements: 

• High school diploma or equivalent. 
• Customer Service background  
• Experience with basic office functions; comfortable with Word, typing, email, adapting to different software. 
• Ability to recognize that teamwork is essential for a quality practice; ability to work as a team. 
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 40 lbs; requires sitting and standing for extended periods of time. 
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases. 

Benefits:
This is a part-time position
We offer a pet discount (You must work a minimum of 20hrs/week).

About Colony Animal Hospital:

Colony Animal Hospital has been providing high quality, compassionate care for pets in Newport News and surrounding areas for more than 60 years. We continue to grow and change with developments in veterinary care while never wavering from our dedication to preserving the bond between our clients and their pets. We treat each patient as if it were our own as we continue our work to prevent suffering through education, preventive care and the evaluation of all treatment options.

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