Desktop Support Technician
5 days ago
Contract-To-Hire:
- Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Desktop and Network Support
- Ability to set up, configure, and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery
Qualifications:
- Experience doing break / fix repairs on desktops, laptops
- Install / Re-install various software packages and updates
- WiFi and VPN connections; Support of wireless devices
- GREAT Customer Service skills
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