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Area Supervisor
1 month ago
Maintaining Safe and Secure Environments:
- Understands that safety is the number one priority and practices safe behaviors in everything they do
- Maintains a high level of awareness on the salesfloor to create a safe and secure shopping environment for everyone Immediately corrects or reports any unsafe conditions or practices to Store Leadership
- Responsible for security of building including entrance/exit control, electronic article surveillance devices, daily function check, cash office security, armored carrier pick ups and register area
- Removes clutter and ensures safe clear egress to emergency exits
- Responsible for customer safety including accident prevention, accident reporting and emergency procedures
- Tests all fire alarm systems as scheduled. Responds to after hour alarms when requested
- Treats all customers, associates and other leaders with respect
- Demonstrates courtesy, friendliness and professionalism at all times. Recognizes associates using company recognition programs
- Represents and supports the company brand at all times
- Maintains a professional appearance in accordance with company dress code. Ensure all associates adhere to the company dress code at all times
- Keeps all areas of the store clean, well maintained and merchandised to standard
- Responsible for daily trash removal
- Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks and following up per company best practice
- Responsible for receiving merchandise truck when needed
- Process all merchandise with a sense of urgency
- Responsible for receipt of all non-merchandise inbound deliveries
- Responsible for cleanliness and organization of all stockrooms
- Helps deliver and place merchandise on salesfloor when all merchandise is processed
- Responsible for ensuring all back stock is secured and processed to company policy
- Responsible for merchandising of department including back stock
- Responsible for the reduction of loss due to damage
- Ensures compliance to the monthly presentation guidelines in assigned area
- Responsible for floor moves and signing including promotional signing as needed
- Responsible for re-wraps as needed
- Understands and complies with the Loss Prevention Awareness program and is responsible for Store Loss Prevention which includes maintaining a large customer service presence on the salesfloor, customer and associate engagement and heightened Loss Prevention awareness
- As a representative of Ross leadership, demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information and merchandise
- Ensures public view monitor system is maintained properly
- Conducts code 50 package inspections
- Executes all company best practices and maximizes productivity by minimizing steps and touches while working
- Executes all company best practices and maximizes productivity by minimizing steps and extra touches when working. Ensures associates are executing to company standards at the front end
- Maintenance pace, energy and presence at the front end, managing the line to expedite customers wait time
- Trains and coaches associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards
- Ensures all front end equipment is working properly
- Maintains proper supplies and recovery for the front and area
- Ensures all go backs are expedited, properly scanned, security tagged and ticketed
- Trains all associates on the scan and bag best practices
- Responsible for the maintenance and cleanliness of the fitting rooms
- Ensures all fitting room garment tags are audited and accounted for to company policy
- Ensures go back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, nubbed and security tagged as needed
- Ensures cash pulls and bank deposits are conducted to company policy
- Responsible for front end controls when needed. Understands and adheres to the policies and procedures that refer to the refund approval, associate purchase approval , securing tills and cash in safe, register paid in/out, void approval, register media and break schedules
- Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed
- Other duties as assigned by the Store Manager
- Manages work processes
- Business acumen
- Plans, aligns and prioritizes
- Builds talent
- Collaborates
- Leading by example
- Communicates effectively
- Ensures accountability and execution
- Excellent verbal and communication skills
- Fluency in English
- Prior customer service and supervisory experience preferred
- Familiarity with point of sale equipment and applications
- Ability to perform basic mathematical calculations commonly used in retail environments
- Availability to work evenings and weekends
- Ability to use all store equipment, including PDTs, registers and PC as required
- Ability to spend up to 100% of working time standing, walking and moving around the store
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop
- Ability to occasionally push, pull and lift more than 25 pounds
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
- Certain assignments may require other qualifications and skills
- When working stockroom shifts: ability to regularly push, pull and lift more than 20 pounds
- Retail associates
- Stockroom lead
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