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Program Manager

2 months ago

Hastings, United States Peaceful Living Full time $21 - $23
About the Job

Hours:
Monday thru Friday 9am to 5pm, adjusting hours accordingly for appointments and open shifts.

Job Description:
Job Title: Program Manager
Reports To:  Residential Coordinator
FLSA: Non-Exempt Status
Date: August 27, 2024

Summary:
The Program Manager directs and manages the operations and activities of the home to comply with all rules, regulations, and policies that apply. To provide a needed service by adopting a person-centered approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.

Essential Duties and Responsibilities:
  • Core duties and responsibilities include the following.  Other duties may be assigned.
  • Follow up with all parties involved regarding clients’ care i.e. phone, care conferences, and email.
  • Manage resident’s schedules and weekly appointments
  • Supervise in-home staff
  • Train and/or direct appropriate person in the training of staff for on-site and areas such as challenging behavior, aging population support/personal care.
  • Ensure staff attend all mandatory and refresher training
  • Coordinate trainings for staff to ensure their certifications are current
  • Adhere to all state and federal regulations and agency policies and procedures
  • Participate in required and meetings required by the supervisor. 
  • Make sure the assigned duties of staff are completed 
  • Lead team meetings with staff, and clients.
  • Where necessary ensure that all disciplinary and grievance procedures are carried out in line with agency policy to ensure timeliness, accuracy, thoroughness, and compliance with regulations and policies. 
  • Recognize the signs and symptoms of client abuse and neglect, misappropriation of funds, and report to appreciate person(s).
  • To ensure services provided respect the resident as an adult and support their individuality and uniqueness in all areas of life.
  • Implementing/monitoring and contributing as required; Person-Centered Plans   
  • Responsible for the fiscal management of the home and oversee resident funds
  • Ensure the home is kept clean and hygienic throughout and meets state and federal regulations 
  • Manage staff schedule
  • Provide regular on-call cover
  • Perform direct care
  • All other duties as assigned by the Program Director.
 
Supervisory Responsibilities:
To lead by example, in a positive working environment and develop effective teams within the Home.  Provide regular supervision and annual appraisal to staff in line with the agency’s procedures and standards. To ensure good quality working relationships are built and maintained between staff and the individuals, they are supporting.

Training Requirements:
  • Program Manager Training
  • Person-Centered Training
  • Medicaion Administration Training 
  • Housing Policy & Procedures 
 
Competencies:
  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Leadership. Teamwork. Clear oral and written communication. Problem Solving.  
  • Identify and resolve problems in a timely manner.  Develop alternative solutions.  Focusing on solving a conflict.  Make timely decisions.
  • Maintain confidentiality.
  • Balance team and individual responsibilities.  
  • Exhibits confidence in self and others.  Inspire and motivate others to perform well. 
  • Manage difficult and emotional patient situations.   

Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  
  • Understanding and implementation of state and federal regulations.
  • Excellent interpersonal skills
  • Perform work in a timely fashion
  • Exceptional planning and organizational skills
  • Outstanding written skills
  • Effective problem-solving skills
  • Ability to train employees
  • Ability to work as a positive team member
  • Able to work with minimal supervision
  • Ability to work with complex family issues regarding mental and physical disabilities.
  • Ability to work, interact in a professional manner.
  • Ability to maintain boundaries with staff and clients 
  • Ability to accept diversity among peers, staff, superiors and work as a team member and player
  • Ability to be flexible with own thought process and convictions- non- judgmental
  • Adapts to changes in the work environment.  Able to deal with frequent changes, delays, or unexpected events.  
  • Computer skills, working knowledge of modern business software.

Education/ Experience: 
  • Equivalent combination of education, training, and experience that would provide the required knowledge and abilities 
  • One year of  experience in personal care services or in a related program.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this position, the employee is regularly required to sit and talk or hear.
Location: Hastings, Minnesota
Benefits:
  • Medical insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
  • On the job training
  • Life insurance
  • Hastings, Minnesota