Technical Support Specialist
3 months ago
The address of Lucid Motors office is 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076. This position is an onsite role and will not be able to accommodate remote or hybrid.
Responsibilities include:
- Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS, and Chat inquiries.
- Responding to customer concerns with urgency and ownership for resolutions.
- Updating Tech Tips: Maintaining the company knowledge base by creating, editing, and posting brief documents and tech tips.
- Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
- Improving Existing Processes: Reviewing proposed changes and making recommendations.
- Testing System Functionality: Ensuring Lucid vehicle components work optimally.
- Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert-level product knowledge.
- Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.
Qualifications:
- Availability to work weekends and support flexible schedules to support customers 365 days of the year.
- The shifts we are hiring for are evenings, 1:30 PM - 10 PM EST & 4:30 PM - 1 AM EST.
- Full-time attendance during 3-week training is mandatory.
- 2+ years of experience in technical support and troubleshooting required.
- High school Diploma or GED required.
- Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
- Eagerness to take on new responsibilities.
- Excellent communication and technical comprehension skills.
- Detail-oriented and highly precise. Flexible, proactive, attention to detail, and inclination to contribute with strong critical thinking and common sense.
- Skilled in navigating ambiguity in a high-volume, high-touch atmosphere.
- Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g. CRM).
- Familiar with Mac OS
- Flexibility to work evenings shifts, weekends, or holidays.
Nice to have:
- The automotive industry or Electric Vehicle (EV) experience is highly desired.
- Fluent in multiple languages (Canadian French, Spanish, or others).
-
Automotive EV Technical Support Specialist
4 weeks ago
Southfield, Michigan, United States Lucid Motors Full timeJob DescriptionAs a key member of the Lucid Motors team, the Automotive EV Technical Support Specialist plays a vital role in ensuring customer satisfaction with their Lucid Motors vehicle hardware and software. This role requires a customer-first approach, with a focus on providing timely and effective technical support to customers.ResponsibilitiesProvide...
-
Automotive Technical Support Expert
1 day ago
Southfield, Michigan, United States Lucid Motors Full timeJob Description:As a Lucid Motors Automotive EV Technical Support Specialist, you will play a crucial role in assisting customers with technical issues related to their vehicles. To be successful in this role, you must have a customer-first approach, thrive in ambiguous environments, and have a technical support aptitude.Responsibilities:Handle customer...
-
IT Support Specialist
4 weeks ago
Southfield, Michigan, United States Playtech Full timeJob Title: IT Support SpecialistPlaytech is seeking an IT Support Specialist to join our team in Michigan. As an IT Support Specialist, you will be responsible for providing technical support for our video streaming equipment, data, optical and network communication systems.Key Responsibilities:Provide technical support for video streaming equipment, data,...
-
IT Support Specialist
4 weeks ago
Southfield, Michigan, United States Playtech Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Playtech. As an IT Support Specialist, you will be responsible for providing technical support for our video streaming equipment, data, optical and network communication systems.Key Responsibilities:Adhere to Michigan Gaming Commission Regulations and PT Services Delaware...
-
Equipment Support Specialist
4 weeks ago
Southfield, Michigan, United States Evolution Americas Full timeJob Title: Equipment Support SpecialistEvolution Americas is seeking a skilled Equipment Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming equipment, including roulette wheels, shuffle machines, and other technical systems.Key Responsibilities:Installation,...
-
IT Support Specialist
3 weeks ago
Southfield, Michigan, United States DiClemente Siegel Design Inc. Full timeJob OverviewWe are seeking a skilled and motivated IT Support Specialist to join our team at DiClemente Siegel Design Inc. and provide support with all elements relating to day-to-day network operations.Key Responsibilities:Troubleshoot and resolve technical issues that may arise.Set up workstations and computers.Assign Outlook licenses to the team.Examine...
-
Service Desk Support Specialist
3 weeks ago
Southfield, United States AGILE SERVICES INC Full timeJob DescriptionAt Agile Services Inc., we are seeking a skilled Service Desk Support Specialist to join our team. The successful candidate will be responsible for assisting our user community with the documentation and resolution of service requests that originate from our IT Service Desk.Key Responsibilities:Coordinate the assignment of requests with...
-
IT Support Specialist
4 weeks ago
Southfield, Michigan, United States Playtech Full timeJob DescriptionPlaytech is seeking a highly skilled IT Tech Support On Site professional to join our team.Key Responsibilities:Ensure compliance with Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.Provide technical support for video streaming equipment, data, optical and network...
-
Senior Technical Project Manager
3 weeks ago
Southfield, Michigan, United States Dürr AG Full timeYour Role:As a Senior Technical Project Manager at Dürr AG, you will be responsible for the technical coordination and decision-making regarding technical issues in collaboration with the Senior Project Manager and specialist departments. You will lead all technical personnel for a project, both internal and external, and coordinate with project management...
-
Administrative Support Specialist
5 days ago
Southfield, Michigan, United States Newmark ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Newmark ltd. This role will provide advanced administrative support to our staff and management, ensuring the smooth operation of our department.Key ResponsibilitiesPrepare complex documents, reports, and presentations using various software...
-
Behavioral Support Specialist
3 weeks ago
Southfield, Michigan, United States Spectrum Human Services Full timeAbout the Role:The Behavioral Support Specialist will provide on-site coordination of active treatment in a private setting, serving behaviorally challenged children who have been discharged from a psychiatric placement and/or are at risk for psychiatric hospitalization.Key Responsibilities:Assist with case management through behavioral support services by...
-
Academic Support Specialist
4 weeks ago
Southfield, Michigan, United States Choice Schools Full timeAt Choice Schools, we are committed to providing a supportive and inclusive learning environment for all students. As an Academic Support Specialist, you will play a vital role in helping students achieve their academic goals.Key Responsibilities:Assist classroom teachers in preparing and distributing lesson materialsProvide individualized support to...
-
Administrative Support Specialist
4 weeks ago
Southfield, Michigan, United States RESSCO Full timeWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at RESSCO. As a key member of our Main Office in Southfield, MI, you will provide direct support to Executive Leadership and Office Staff, preparing and editing written communication, and coordinating travel arrangements and appointments.The ideal...
-
Desk-Based IT Support Specialist
2 weeks ago
Southfield, Michigan, United States ABC Technologies Full timeJob Summary:The Deskside Support Technician Intern is an integral part of the ABC Technologies team, responsible for providing exceptional technical support to employees. This role involves delivering hands-on assistance with hardware, software, and network issues, ensuring seamless operations.Key Responsibilities:1. Technical Support:• Provide prompt and...
-
Pharmacy Support Specialist
3 weeks ago
Southfield, Michigan, United States w3r Consulting Full timeAs a Pharmacy Support Specialist with w3r Consulting, you will play a crucial role in supporting providers with Medicare Part B drug coverage inquiries and prior authorizations. This position requires strong communication skills and the ability to analyze written, faxed, and verbal inquiries.Key Responsibilities:Process prior authorization requests for...
-
Veterinary Support Specialist
2 days ago
Southfield, Michigan, United States DWORKIS DOG AND CAT HOSPITAL Full timeAt DWORKIS DOG AND CAT HOSPITAL, we are seeking a compassionate and detail-oriented Veterinary Support Specialist to support our veterinarian in providing exceptional care to our patients.Job DescriptionWe estimate the salary for this role to be around $45,000 - $65,000 per year, depending on experience and location.Key Responsibilities:Care for animals by...
-
PC Deployment Specialist
3 weeks ago
Southfield, Michigan, United States TEKsystems Full timeJob Description:We are seeking a skilled PC Deployment Specialist to join our team at TEKsystems. As a PC Deployment Specialist, you will be responsible for providing technical support and maintenance for end-user equipment, including Windows 10/11 support, hardware/software troubleshooting, and deployment/installation/configuration of end-user...
-
Instructional Support Specialist
4 weeks ago
Southfield, United States Choice Schools Full timeJob SummaryWe are seeking a highly motivated and dedicated Instructional Support Specialist to join our team at Bradford Academy. As a key member of our instructional staff, you will provide dedicated support to teachers and students in the classroom, assisting with various instructional activities and creating an inclusive learning environment.The ideal...
-
Administrative Support Specialist
3 weeks ago
Southfield, Michigan, United States Few Good Cars Full timeKey Responsibilities:Filing and maintaining accurate and up-to-date records and documents is a crucial aspect of this role. The successful candidate will be responsible for organizing and maintaining filing systems and databases, ensuring that all documents are properly stored and easily accessible.Administrative Support:As an administrative assistant, you...
-
Surgical Technologist
4 weeks ago
Southfield, Michigan, United States HealthCare Support Full timeHealthCare Support is seeking a skilled Surgical Technologist to support our healthcare team in Michigan. This 6-week contract offers a unique opportunity to work in a dynamic environment and develop your skills in a fast-paced setting.BenefitsImmediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)As a Surgical...