Non-Emergency Medical Transportation Dispatcher
5 months ago
10490 Taconic Terrace, Cincinnati, OH 45215, USA
Job Position:
Non-Emergency Medical Transportation Dispatcher (Full Time Position)
FUNCTION:
- The Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages to drivers and Management while tracking vehicles and assigning trips.
RESPONSIBILITIES:
- Ensure appropriate transportation coverage based on client’s physical limitations of the older adult population and handicap person.
- Communicates in a professional manner with drivers, clients and coworkers.
- Assigns will call trips to drivers to ensure timely transportation service to return clients home.
- Determines if an extra trip can be taken and tells the call center the pickup time.
- Maintain open communication with drivers through the software/phone.
- Conducts self in accordance with HIPAA guidelines/regulations.
- Ensures drivers are educated on Individual Service Plans (for DODD consumers) and Client Care Needs.
- Respond to emergency situations to ensure transportation coverage.
- Performs all other duties as required and assigned.
QUALIFICATIONS:
- High school graduate or equivalent.
- Must have the ability to work effectively and professionally with a diverse group of
- persons.
- Ability to speak English (with Russian is a plus) clearly and precisely.
- Clear and concise communication skills.
- Knowledge of Instant Messaging and equipment needed for communication.
- Skill in reading and interpreting maps to determine locations.
- Ability to give step by step directions to driver if GPS not working properly.
- Ability to sit for long periods of time.
- Ability to understand the physical limitations of the older adult population and people with disabilities.
- Problem solving abilities.
-
Cincinnati, United States Medacare Transportation Inc. Full timeMedacare Transportation Inc.10490 Taconic Terrace, Cincinnati, OH 45215, USA.Job Position:Non-Emergency Medical Transportation Dispatcher (Full Time Position).FUNCTION:The Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages to drivers and Management while tracking vehicles and assigning...
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