Usher / Ticket Taker

2 months ago

Chicago, United States Madison Square Garden Entertainment Part time
Responisbilities:
  • As an Usher at the Chicago Theater you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).    
  • Check aisles, rows, and seats prior to the house opening to ensure cleanliness. Alert Supervisor of any issues prior to opening. 
  • Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor prior with any concerns.  
  • Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor. 
  • Scan patron’s tickets report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns. 
  • Assist third party vendors with any necessary set-up prior to ingress. 
  • Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills. 
  • Turn in any Lost and Found items to the Supervisor immediately. 
  • Communicate any building deficiencies, security concerns, or safety issues to a Supervisor. 
  • Ensure that event rules and policies are being adhered to as they pertain to a show.  
  • Assist other departments as needed. 

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